Client Care Specialist - Global Impact & Growth

Gallagher; Las Vegas (NV); On-site; Confidential; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career development

Collaborative culture

Global reach

Job summary

Gallagher in Las Vegas is seeking a customer service representative to support a diverse client base over the phone and email. You will identify needs, provide accurate information, and ensure satisfaction through effective issue resolution.

The role requires a high school diploma, at least one year of experience, and solid typing plus basic computer skills. Proficiency with MS Office is preferred, with a commitment to professionalism and clear communication.

Qualifications

• High school diploma and at least 1 year of customer service experience.
• Strong typing and basic computer skills.
• Working knowledge of MS Office (Excel, PowerPoint, Word, Outlook).
• Good verbal communication and professional rapport with clients.

Responsibilities

• Provide customer service to a variety of customers over the telephone.
• Identify and assess customer needs to achieve satisfaction.
• Respond to customer service inquiries in writing and verbally.
• Follow up on issues and document necessary information for a successful resolution.
• Handle routine calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

Skills

Verbal communication

Customer service

Typing

Education

High school diploma

Tools

MS Excel

MS PowerPoint

Outlook

MS Word

Job description

Gallagher in Las Vegas is seeking a customer service representative to support a diverse client base over the phone and email. You will identify needs, provide accurate information, and ensure satisfaction through effective issue resolution.

The role requires a high school diploma, at least one year of experience, and solid typing plus basic computer skills. Proficiency with MS Office is preferred, with a commitment to professionalism and clear communication.