Claims Care Specialist — Customer Service

SeaCoast Underwriters, Inc. is now Risk Placement Services; Covington (LA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

Collaborative culture

Global reach with local impact

Job summary

Gallagher is hiring a Claims Customer Service Representative in Covington, LA. You will provide exceptional service to clients by phone and written correspondence, identify customer needs, and resolve issues with accurate information.

The ideal candidate has a high school diploma, at least 1 year of customer service experience, strong typing, and basic computer skills. MS Office proficiency and a professional demeanor are essential, with a hybrid work schedule.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year of customer service experience.
• Strong typing skills and basic computer skills.

Responsibilities

• Provide customer service to clients via telephone and written communication.
• Identify and assess customer needs to achieve satisfaction and resolution.
• Respond to inquiries and follow up on issues to ensure timely resolution.
• Research problems, process documents, and provide accurate information using appropriate tools.

Skills

Verbal communication

Typing

Customer service mindset

Attention to detail

Tools

Microsoft Office

Job description

Gallagher is hiring a Claims Customer Service Representative in Covington, LA. You will provide exceptional service to clients by phone and written correspondence, identify customer needs, and resolve issues with accurate information.

The ideal candidate has a high school diploma, at least 1 year of customer service experience, strong typing, and basic computer skills. MS Office proficiency and a professional demeanor are essential, with a hybrid work schedule.