Customer Care Specialist — Full-Time, Growth & Training

SharpContra; Las Vegas (NV); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Professional development

Structured training

Full-time position

Job summary

Dinamic AS Group in Las Vegas, NV is seeking a professional Call Center Representative to handle inbound and outbound calls, assist customers, and provide accurate information while upholding company standards.

The ideal candidate communicates clearly, stays organized in a fast-paced environment, documents interactions, and collaborates with the team to meet service goals. This is a full-time role offering a competitive salary and opportunities for growth.

Qualifications

• Strong verbal and written communication skills.
• Professional and confident telephone presence.
• Strong listening and interpersonal skills.
• Ability to communicate clearly with different types of customers.
• Good organizational and time-management abilities.
• Ability to manage multiple conversations, tasks, and priorities.
• Comfortable using computers, communication platforms, and customer management systems.
• Ability to follow procedures with good judgment when assisting customers.
• Dependable, detail-oriented, and team player.
• Positive and solution-focused approach to customer interactions.

Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner.
• Assist customers with questions, requests, and general information.
• Clearly communicate company services, processes, and available solutions.
• Maintain accurate records of customer conversations and interactions.
• Follow established call procedures, communication guidelines, and internal processes.
• Identify customer needs and provide appropriate information or assistance.
• Escalate complex questions or concerns when necessary.
• Maintain professionalism and confidentiality when handling customer information.
• Collaborate with team members and supervisors to meet individual and department goals.
• Follow up with customers when additional communication is required.
• Maintain strong productivity and quality standards throughout the workday.

Skills

Verbal communication

Written communication

Telephone presence

Listening skills

Organization

Time management

Multitasking

CRM systems

Job description

Dinamic AS Group in Las Vegas, NV is seeking a professional Call Center Representative to handle inbound and outbound calls, assist customers, and provide accurate information while upholding company standards.

The ideal candidate communicates clearly, stays organized in a fast-paced environment, documents interactions, and collaborates with the team to meet service goals. This is a full-time role offering a competitive salary and opportunities for growth.