Customer Service Representative

Gallagher; Las Vegas (NV); On-site; Confidential; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career development

Collaborative culture

Global reach

Job summary

Gallagher in Las Vegas is seeking a customer service representative to support a diverse client base over the phone and email. You will identify needs, provide accurate information, and ensure satisfaction through effective issue resolution.

The role requires a high school diploma, at least one year of experience, and solid typing plus basic computer skills. Proficiency with MS Office is preferred, with a commitment to professionalism and clear communication.

Qualifications

• High school diploma and at least 1 year of customer service experience.
• Strong typing and basic computer skills.
• Working knowledge of MS Office (Excel, PowerPoint, Word, Outlook).
• Good verbal communication and professional rapport with clients.

Responsibilities

• Provide customer service to a variety of customers over the telephone.
• Identify and assess customer needs to achieve satisfaction.
• Respond to customer service inquiries in writing and verbally.
• Follow up on issues and document necessary information for a successful resolution.
• Handle routine calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

Skills

Verbal communication

Customer service

Typing

Education

High school diploma

Tools

MS Excel

MS PowerPoint

Outlook

MS Word

Job description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

How You'll Make An Impact

Provides customer service to variety of customers over the telephone. Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction. Receives and responds to customer service inquiries both written and verbal. Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

About You

Required: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.
Preferred: Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
Behaviors: Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact
  

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)