GSC Operations Specialist

Arthur J. Gallagher & Co. (AJG); Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Gallagher in Las Vegas is seeking a customer service professional to handle calls from diverse clients and deliver accurate information. You’ll identify client needs, respond to inquiries, and guide issues toward timely resolution in a supportive, professional manner.

Ideal candidates have at least a year of customer service experience, strong typing and basic computer skills, and familiarity with MS Office applications.

Qualifications

• High school diploma and a minimum of 1 year of customer service experience.
• Strong typing and basic computer skills.
• Preferred: working knowledge of MS Excel, PowerPoint, Outlook and Word.

Responsibilities

• Provides customer service to a variety of customers over the telephone.
• Identifies and assesses customer needs to achieve satisfaction.
• Responds to customer service inquiries both written and verbal.
• Follows up on customer issues and researches problems to ensure resolution.

Skills

Customer service

MS Office experience

Education

High school diploma

Tools

MS Excel

MS PowerPoint

Outlook

MS Word

Job description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

How you'll make an impact

Provides customer service to variety of customers over the telephone. Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction. Receives and responds to customer service inquiries both written and verbal. Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

About You

• Required: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.
• Preferred: Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
• Behaviors: Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)