Client Care Specialist- Full Time (3rd Shift + Shift Differential)

Rescue Mission Alliance of Syracuse, NY

City of Syracuse (NY)

On-site

USD 24,796 - 28,929

Full time

14 days+

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Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K

Paid Time Off

Job summary

Rescue Mission Alliance of Syracuse, NY is seeking a Client Care Specialist for the Emergency Shelter on the 3rd shift, 9:00 pm–7:30 am. The role focuses on maintaining a safe, supportive environment and delivering client-centered services to reduce barriers to independence.

The position requires a High School Diploma (or equivalent); an Associates degree is preferred. The team emphasizes compassion, confidentiality, and adherence to safety guidelines, with a strong commitment to helping

Qualifications

High School Diploma or equivalent required.
Associates degree in human services preferred.
Experience with homeless, addicted and/or mentally ill clients desired.
Must follow CDC guidance including wearing a mask when working.
Full vaccination and boosted (when eligible) against Covid-19 is strongly encouraged.

Responsibilities

Maintain a safe, supportive environment for clients.
Provide rapport, support, and motivation toward independence.
Complete rounds, monitor facilities, facilitate drug and breathalyzer tests, and refer clients to internal services; maintain confidentiality and complete trainings within 30 days.

Skills

Sensitivity

Compassion

Interviewing skills

Flexibility

Interpersonal skills

Time management

Calm demeanor

Education

High school diploma

Associates degree preferred

Related experience acceptable

Job description

Position: Client Care Specialist- Full Time (3rd Shift + Shift Differential)

Location: Syracuse, NY

Job Id: 851

# of Openings: 1

Client Care Specialist – Emergency Shelter- Full Time

Join the Rescue Mission Team!

Shift: Wednesdays through Saturdays (9:00pm-7:30am) | Rate of Pay: $18.50 per hour

The Rescue Mission is seeking a3rd Shift Full Time Client Care Specialistto work from9:00pm-7:30am in ourSyracuse Emergency Shelter. The Client Care Specialist maintains a safe and supportive environment for clients, utilizing the resources of the Rescue Mission to ensure a healthy and pleasant stay and provide an environment of positive change.

Additional Duties:

This position develops rapport with clients and provides support, encouragement, and motivation towards building and/or maintaining independence while maintaining appropriate professional employee-client boundaries at all times. Participates as a team player to provide the best possible care for every client who enters Rescue Mission facilities by completing rounds, monitoring facilities, facilitating drug and breathalyzer tests, giving out personal care items and bedding, enforcing guidelines as appropriate and referring clients to appropriate internal services; does so while treating clients with respect and dignity. Shares pertinent client information via documentation, participation in meetings, and on an individual basis as needed, maintaining confidentiality as appropriate, and completes trainings within 30 days of assignment.

Requirements & Education

High School Diploma or equivalent required
Associates degree in human services or related field or equivalent work experience preferred.
Experience working with homeless, addicted and/or mentally ill clients desired.
Must follow CDC guidance including wearing a mask when working.
Full vaccination and boosted (when eligible) against Covid-19 is strongly encouraged.

Other skills needed to perform effectively include:

Sensitivity and compassion for the homeless population.
Interviewing/assessment skills
Flexibility to change.
Strong interpersonal skills.
Manages time efficiently.
Maintains a calm professional presence, even in times of being exposed to complex personalities, problems and needs of clients.

Rate of Pay

Starting Pay rate - $18.50 per hour

3rdShift Differential (9:00pm-7:30am) – Additional $2.00 per hour

Available Work Schedule

Wednesdays through Saturdays- (9:00pm-7:30am)

Working at the Rescue Mission is a chance to have more than just a career. It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.

We are proud to offer a competitive salary and excellent benefits Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time off, Group and Voluntary Life, Short -Term Disability and more!

Transparent & Open Communication – The Rescue Mission encourages honest and open communication at all levels. Input and feedback are sought from all employees.
Work/Life Balance – We are encouraged to meet our professional goals and perform at our best, but also enjoy a fulfilling life outside of the work environment.
Continued Growth & Learning – Our organization adapts to change by providing training and development in rapidly evolving areas. We believe in routine training to improve efficiency and instill positive attitudes.
Team Spirit – We are valued for our talents, dedication and hard work as individuals and as an overall team. This ultimately leads to a strong sense of unity among each and every one of us.

The Rescue Mission is an equal opportunity employer.

We are focused on taking care of our employees with the same caring values we have for our clients. The Rescue Mission offers a comprehensive benefits package for both our full-time and part-time employees: