Client Care Specialist – Part-Time 2nd Shift

Rescue Mission Alliance; City of Syracuse (NY); On-site; USD 25,000 - 27,000; Part time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid Time Off

Job summary

Rescue Mission Alliance is seeking a Part-Time Client Care Specialist for the Syracuse Emergency Shelter. The role supports individuals experiencing homelessness by fostering a safe, respectful environment and helping clients access resources for stability and independence.

Responsibilities include building relationships, providing encouragement, enforcing shelter guidelines, coordinating with Rescue Mission services, and documenting client information with confidentiality.

Qualifications

• High School Diploma or equivalent required.
• Associate degree in Human Services or a related field, or equivalent work experience, preferred.

Responsibilities

• Build positive, professional relationships with clients.

Skills

Empathy

Communication

Interviewing

Crisis-management

Flexibility

Time management

Calm under pressure

Basic computer skills

Education

High School Diploma or equivalent

Associate degree in Human Services or related field

Job description

Client Care Specialist – Emergency Shelter, Part-Time

2nd Shift | Syracuse, NY

Schedule: Thursdays through Saturdays: 9:00 PM–7:30 AM

Starting Pay: $18.50 per hour

2nd Shift Differential:Additional $1.00 per hour for hours worked between 1:00pm-11:30pm

Join the Rescue Mission Team!

Are you compassionate, dependable, and interested in making a difference in the lives of others?

The Rescue Mission is seeking aPart-Time Client Care Specialistto join our Syracuse Emergency Shelter team. In this direct-care human services role, you will support individuals experiencing homelessness by helping create a safe, respectful, and supportive environment where clients can access resources, receive encouragement, and work toward greater stability and independence.

This is a great opportunity for someone interested inhuman services, social services, behavioral health, mental health, crisis support, residential care, or other direct-care work.

What You’ll Do:

As a Client Care Specialist, you will:

• Build positive, professional relationships with clients.
• Provide support, encouragement, and motivation while helping clients maintain or build independence.
• Treat all clients with respect, dignity, and compassion.
• Maintain appropriate professional boundaries with clients.
• Help create a safe, supportive, and welcoming shelter environment.
• Conduct regular rounds and monitor the facility to support client safety.
• Assist clients with basic needs, including personal care items and bedding.
• Respond to client concerns and challenging situations in a calm and professional manner.
• Reinforce shelter guidelines and expectations respectfully and consistently.
• Connect clients with appropriate Rescue Mission services and resources.
• Conduct drug and breathalyzer testing when required.
• Document important client information while maintaining appropriate confidentiality.
• Communicate relevant information with team members and participate in meetings.
• Complete required training within 30 days of assignment.

Qualifications:

• High School Diploma or equivalent required.
• Associate degree inHuman Services or a related field, or equivalent work experience, preferred.
• Experience supporting individuals experiencinghomelessness, substance use, mental health challenges, or other barriersis desired.

Skills We’re Looking For:

Successful candidates should demonstrate:

• Sensitivity and compassion for individuals experiencing homelessness.
• Excellent communication and interpersonal skills.
• Interviewing and assessment skills.
• Crisis-management and problem-solving abilities.
• Flexibility and adaptability.
• Strong time-management skills.
• Ability to remain calm and professional when working with individuals who may have complex needs or challenges.
• Basic computer skills.

Why Work at the Rescue Mission?

Working at the Rescue Mission is an opportunity to be part of a team that makes a difference every day. For more than 130 years, the Rescue Mission has provided around-the-clock services to individuals in need, offeringhelp for today and hope for tomorrow.

Our Mission and Values guide our everyday work as we provide shelter, support, resources, and opportunities for positive change to those we serve.

Compensation & Benefits:

• Starting Pay: $18.50 per hour
• 2ndShift Differential (1:00pm – 11:30pm): Additional $1.00 per hour.

Work Schedule:
Thursdays through Saturdays-3:30pm-10:00pm

The Rescue Mission is proud to offer eligible employees benefits including Medical, Dental, Vision, 401(k), Flexible Spending Accounts, Paid Time Off, Group and Voluntary Life Insurance, Short-Term Disability, and more.