Client Care Specialist (2nd Shift + Shift Differential) - Full Time

Rescue Mission Alliance of Syracuse, NY; City of Syracuse (NY); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

401(k)

Flexible Spending Accounts

Paid Time off

Life insurance

Short-term disability

Job summary

Rescue Mission Alliance of Syracuse, NY is seeking a Client Care Specialist for the Crossroads Adult Care Facility. This full-time role offers evenings, Sundays through Thursdays, with a starting pay of $17/hour plus a $1 shift differential for the 2:30pm–11:00pm shift.

You’ll support clients, monitor facilities, and coordinate with internal services to promote independence and dignity. Strong communication, crisis-management, and empathy are essential.

Qualifications

• High School Diploma or equivalent required.
• Associate degree in human services or related field, or equivalent work experience preferred.
• Experience with homeless, addicted, and/or mentally ill clients desired.
• Must be fully vaccinated against Covid-19 as required by the Dept. of Health.
• Must comply with CDC guidelines regarding Covid-19, including masks when working.
• Strong communication and interviewing skills.
• Crisis management and interpersonal abilities.
• Computer literacy and time management.

Responsibilities

• Develop rapport with clients and provide support; motivate toward independence while maintaining boundaries.
• Participate in rounds; monitor facilities; facilitate drug and breathalyzer tests.
• Distribute personal care items and bedding; enforce guidelines as appropriate.
• Refer clients to internal services; share pertinent information with confidentiality.
• Document client information and participate in meetings.

Skills

Communication skills

Interviewing

Crisis management

Time management

Interpersonal skills

Computer literacy

Flexibility

Calm demeanor

Empathy

Education

High school diploma

Associate degree in human services

Job description

Client Care Specialist – Crossroads Adult Care Facility- Full Time

Join the Rescue Mission Team!

Shift

Thursdays through Mondays: 2:30pm-11:00pm | Rate of Pay: $17.00 per hour

Additional Duties

This position develops rapport with clients and provides support, encouragement, and motivation towards building and/or maintaining independence while maintaining appropriate professional employee-client boundaries at all times. Participates as a team player to provide the best possible care for every client who enters Rescue Mission facilities by completing rounds, monitoring facilities, facilitating drug and breathalyzer tests, giving out personal care items and bedding, enforcing guidelines as appropriate and referring clients to appropriate internal services; does so while treating clients with respect and dignity. Shares pertinent client information via documentation, participation in meetings, and on an individual basis as needed, maintaining confidentiality as appropriate

Requirements & Education

• High School Diploma or equivalent required
• Associates degree in human services or related field or equivalent work experience preferred.
• Experience working with homeless, addicted and/or mentally ill clients desired.
• Must be fully vaccinated against Covid-19 as required by the Dept. of Health.
• Must comply with CDC guidelines regarding Covid-19, including but not limited to, wearing facial masks when working.
• Other skills needed to perform effectively include:
• Sensitivity and compassion for the homeless population.
• Excellent Communication skills.
• Interviewing/assessment skills
• Flexibility to change.
• Strong interpersonal skills.
• Manages time efficiently.
• Crisis management skills.
• Maintains a calm professional presence, even in times of being exposed to complex personalities, problems and needs of clients.
• Computer literate.

Rate of Pay

• Starting Pay rate - $17 per hour
• 2nd Shift Differential (2:30pm-11:00pm) - Additional $1.00 per hour

Available Shifts

Thursdays through Mondays: 2:30pm-11:00pm

Working at the Rescue Mission

It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.

We are proud to offer a competitive salary and excellent benefits

• Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time off, Group and Voluntary Life, Short -Term Disability and more!