Client Care & Scheduling Specialist (Flexible Hours)

Benjamin Franklin Plumbing, LLC; Asheville (NC); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Pay raise after 90 days

Paid Holidays

Dental and Vision coverage

Fun Quarterly company events

Paid time off

Training & development

Job summary

Benjamin Franklin Plumbing, LLC in Hendersonville, NC is hiring for a Call Center Representative (CCR) to handle inbound client calls and assist with dispatch of service and maintenance visits. This role emphasizes professional communication, punctuality, and a friendly, helpful attitude as it forms the first impression of our company with every caller.

Training and development are provided, with benefits including paid holidays and more.

Qualifications

• Above-average verbal and telephone communication skills are essential.
• Good computer software skills are required.
• Prior customer service experience preferred.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

Skills

Verbal communication

Telephone communication

Customer service experience

Education

High school diploma or equivalent

Job description

Benjamin Franklin Plumbing, LLC in Hendersonville, NC is hiring for a Call Center Representative (CCR) to handle inbound client calls and assist with dispatch of service and maintenance visits. This role emphasizes professional communication, punctuality, and a friendly, helpful attitude as it forms the first impression of our company with every caller.

Training and development are provided, with benefits including paid holidays and more.