Client Care Representative

Benjamin Franklin Plumbing of Long Island; Whitehouse (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Benjamin Franklin Plumbing of Long Island is seeking a dedicated individual for a customer service position. This role focuses on answering incoming client calls, supervising service dispatch, and responding to customer inquiries in a prompt and courteous manner.

Successful candidates should have a high school diploma, strong communication skills, and experience with Service Titan, among other qualifications. Join our team to ensure client satisfaction and contribute to our professional plumbing services.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.
• Service Titan experience required.
• Bilingual is a plus.
• Flexible work schedule.
• Dispatching experience for HVAC/Refrigeration is a plus.

Responsibilities

• Answer incoming client telephone calls and form first impressions.
• Maintain courteous and pleasant demeanor with clients.
• Ensure calls are answered promptly and company script is used.
• Notify clients if plumbers will not arrive on time.
• Call clients for Agreement Membership service appointments.
• Participate in rotating on-call schedule.

Skills

Verbal communication skills

Telephone communication skills

Computer software skills

Bilingual

Education

High school diploma or equivalent

Tools

Service Titan

Job description

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
• Rotating on-call
• Pay depends on experience

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred
• Service Titan experience required
• Bilingual is a plus
• Flexible work schedule
• Dispatching experience for HVAC/Refrigeration is a plus