Client Care Representative

Benjamin Franklin Plumbing of North Jersey, NJ; Pompton Lakes (NJ); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Health insurance

Opportunity for advancement

Competitive salary

Descripción de la vacante

Benjamin Franklin Plumbing is seeking a Call Center professional to handle inbound client calls and assist with supervision and dispatch of service and maintenance appointments in Pompton Lakes, NJ.

Responsibilities include maintaining courteous communication, ensuring timely call handling, updating client accounts, and supporting light marketing and administrative tasks. Prior customer service experience and strong computer skills are required.

Formación

• High school diploma required.
• Prior customer service experience preferred.
• Good computer skills required.
• Above-average verbal and telephone communication skills essential.

Responsabilidades

• Answers incoming client telephone calls and ensures first impression is positive.
• Maintains courteous and pleasant demeanor on calls.
• Ensures calls are answered before the third ring using approved greeting/script.
• Notifies clients in advance if the plumber will be late within the scheduled window.
• Calls Agreement Membership clients to book scheduled service appointments.
• Updates clients' accounts with accurate information.

Conocimientos

Verbal communication

Telephone etiquette

Customer service

Educación

High school diploma or equivalent

Herramientas

Service Titan CRM

Excel

Descripción del empleo

Benefits:

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Competitive salary

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
• Updates clients accounts with proper information
• Outbound calling to customers for service reminders
• Light email marketing and online marketing duties
• Light Administrative duties

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred
• Good conflict resolution skills

Beneficial Skills and Experience

• Proficiant with Service Titan CRM
• Proficiant in Excel
• Sales Expierence
• Expierence working within a franchise system or Plumbing and Trades Industry
• Marketing content creation and execution (online and email)