Client Care Representative

Benjamin Franklin Plumbing, LLC; Novato (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Profit sharing

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Benjamin Franklin Plumbing is seeking a friendly Customer Service Dispatcher to answer incoming calls, schedule service and maintenance, and support Operations Managers. You will be the first impression for clients and coordinate with plumbers to ensure timely dispatch.

Ideal candidates have high school diploma or equivalent, strong verbal and telephone communication, good computer skills, and customer service experience. Service Titan familiarity is a plus but not required; training provided.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills essential.
• Good computer software skills required.
• Prior customer service experience preferred.
• ServiceTitan experience preferred but not required.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.
• Good communication with the client is essential and be courteous and pleasant on calls or in interactions.
• Ensures that each telephone call is answered promptly with the approved greeting/script.
• Notifies clients in advance if the plumber cannot arrive within the scheduled time window.
• Calls Membership clients; as scheduled service appointments should be booked to make up for any shortfall of repair calls.

Skills

Verbal communication

Telephone communication

Customer service

Computer skills

Education

High school diploma or equivalent

Tools

Service Titan

Job description

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

Benefits

• Health insurance
• Paid time off
• Profit sharing
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Job Summary

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Operations Managers.

Job Duties

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

Minimum Requirements

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred
• Service Titan experience PREFERRED but not required

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.