Client Care Representative

Benjamin Franklin Plumbing of Long Island; Temple (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A plumbing company in Temple, Texas, is seeking a Call Center Representative to handle incoming client calls and ensure a professional first impression. Responsibilities include maintaining good communication with clients, answering calls promptly, and notifying clients of any service delays. Ideal candidates will possess a high school diploma, excellent verbal and telephone communication skills, and have experience in customer service. This is an opportunity to join a company that values professionalism and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Answer incoming client telephone calls and create a positive first impression.
• Maintain good communication with clients in all interactions.
• Ensure all calls are answered before the third ring using the approved greeting.
• Notify clients in advance if the plumber will be late.
• Schedule service appointments for Agreement Membership clients.

Skills

Verbal communication skills

Telephone communication skills

Computer software skills

Education

High school diploma or equivalent

Job description

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred