Client Care Representative

Benjamin Franklin Plumbing of Boise, ID; Meridian (MS); On-site; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Extensive training

Incentive programs

Company benefits

Job summary

A plumbing service company in Meridian, MS, is seeking a Customer Service Representative to manage incoming client calls, ensuring excellent communication and prompt service. The ideal candidate will possess a high school diploma, strong verbal communication skills, and proficiency in computer software. Responsibilities include answering calls, confirming service schedules, and providing updates to clients. Join a team that values employee growth and offers competitive pay and extensive training opportunities.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Answer incoming client telephone calls and form initial impressions of the company.
• Maintain courteous and pleasant demeanor with clients.
• Ensure calls are answered before the third ring using approved greetings.
• Notify clients promptly if plumbers are delayed.
• Schedule service appointments to make up for shortfall of repair calls.

Skills

Verbal communication

Telephone communication

Computer software skills

Education

High school diploma or equivalent

Job description

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

Why Should You Join Us?

Competitive Pay

Company Benefits

Extensive Training

Incentive Programs

Flexible Scheduling

The people you work with care about each other. They work together to make a great team. Friendly people who really care about their employees. It's a real upward moving company, plenty of room for growth and success.