Client Care Specialist: Elevate Pet Owner Experience

VCA Animal Hospitals, Inc; Florida; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc. is seeking a Client Service Representative (CSR) to be the primary contact for clients, delivering a positive experience through responsive communication and issue resolution.

You will build strong client relationships, address inquiries, and coordinate with internal teams to provide timely service. Key responsibilities include greeting clients and guiding pets to exam rooms, scheduling appointments, handling payments, and ensuring accurate records.

Qualifications

• High school diploma required or equivalent.
• Previous experience in customer service or client relations preferred.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Greeting visitors and guiding clients and pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up and outreach calls to clients.
• Presenting and explaining fees and processing payments.
• Serve as main contact for client inquiries via phone, email or chat.
• Responding promptly and professionally to client questions and concerns.
• Investigating issues and coordinating with internal departments to resolve them.
• Maintaining accurate client records and communication logs.
• Assist clients with onboarding, account updates and service requests.
• Clearly communicating product, service and policy information.
• Following up to ensure issues are resolved and expectations met.
• Identifying opportunities to improve client satisfaction and retention.

Skills

Customer-focused

Strong communication

Active listening

Time management

Team collaboration

Adaptability

Education

High school diploma

Job description

VCA Animal Hospitals, Inc. is seeking a Client Service Representative (CSR) to be the primary contact for clients, delivering a positive experience through responsive communication and issue resolution.

You will build strong client relationships, address inquiries, and coordinate with internal teams to provide timely service. Key responsibilities include greeting clients and guiding pets to exam rooms, scheduling appointments, handling payments, and ensuring accurate records.