Client Care Specialist — Compliance & Support

Fleetworthy; Madison (WI); On-site; USD 22,000 - 36,000; Full time

Job summary

Fleetworthy is hiring for an in-office Customer Support role in Madison, WI. You will help carriers stay current on regulations, resolve issues quickly, and ensure every conversation ends with the customer feeling supported.

No trucking background is required—trainable and curious individuals are welcome. You’ll handle inquiries by phone, email, and chat; build trusted relationships; and continuously learn regulations and internal procedures to provide accurate guidance.

Qualifications

• Customer service experience preferred (1 year) and equivalent counts.
• High school diploma or equivalent.
• Clear, friendly written and verbal communication.
• Good judgment and the confidence to make decisions on your own.
• Comfort juggling several tasks and working with a variety of personalities. Working knowledge of Microsoft Office, especially Outlook, Word, and Excel.
• Curiosity and a willingness to learn new systems, changing regulations, and shifting priorities.
• Comfort working at a computer for most of the day.

Responsibilities

• Respond promptly to customers by phone, email, and chat.
• Build positive, trusted relationships with your assigned customers.
• Investigate and resolve questions, problems, and concerns, working with teammates to find the best outcome for the customer and the company.
• Use our systems to validate data and check quality every day, so customers stay compliant.
• Keep learning regulations and internal procedures so your guidance is accurate.
• Protect customer privacy by handling personal information according to our policies.
• Share what you learn, and contribute to a positive team across departments.
• Keep a consistent schedule so customers and teammates can count on you.

Skills

Customer service

MS Office

Communication

Judgment

Multitasking

Curiosity

Education

High school diploma

Job description

Fleetworthy is hiring for an in-office Customer Support role in Madison, WI. You will help carriers stay current on regulations, resolve issues quickly, and ensure every conversation ends with the customer feeling supported.

No trucking background is required—trainable and curious individuals are welcome. You’ll handle inquiries by phone, email, and chat; build trusted relationships; and continuously learn regulations and internal procedures to provide accurate guidance.