Customer Experience Specialist — Growth, Training & Benefits

Blain's Farm and Fleet; Janesville (WI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Short & Long Term Disability

Life Insurance

Advanced Leadership Training

Associate discount

401(K) with company match

Holidays & Birthday off

Job summary

Blain’s Farm & Fleet is hiring for a customer service-focused role in Wisconsin. The position involves assisting customers via phone, email, and chat, supporting website orders, and tracking shipments while maintaining high service standards.

The role requires 1–2 years in customer service, a high school diploma or equivalent, and solid communication skills. Training, benefits, and weekend premium pay are offered.

Qualifications

• 1–2 yrs of Customer Service experience
• High School Diploma or equivalent
• Strong written & verbal communication skills
• Basic Microsoft Office skills including Word, Outlook & Excel
• Work independently with minimal supervision
• Use of critical thinking to solve customer issues

Responsibilities

• Provide outstanding customer service over the telephone, email, and chat.
• Assist retail store customers with website questions and product line inquiries.
• Place website orders for customers as needed.
• Trace and track packages for lost/damaged orders.
• Assist customers with returns.
• Process corrections for the website.
• Product support for the full website product line.

Skills

Customer service

Communication

Problem solving

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Blain’s Farm & Fleet is hiring for a customer service-focused role in Wisconsin. The position involves assisting customers via phone, email, and chat, supporting website orders, and tracking shipments while maintaining high service standards.

The role requires 1–2 years in customer service, a high school diploma or equivalent, and solid communication skills. Training, benefits, and weekend premium pay are offered.