Logistics Customer Care Specialist

Eshipping, Llc; Green Bay (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

eShipping LLC is seeking a Customer Service Specialist to support daily transportation operations in Green Bay. You will handle data entry, load tendering, and creation of shipping documents while assisting the accounting team with invoicing issues and tracing shipments.

In this role you will respond to internal and external inquiries, maintain strong customer service, and collaborate with teammates to meet service levels and improve processes.

Qualifications

• Experience delivering high-level customer service.
• Strong time management and prioritization skills.
• Excellent written and verbal communication in a fast-paced environment.

Responsibilities

• Handle data entry and follow-up for daily operations.
• Respond to customer service inquiries and load tendering.
• Create shipping documents and perform shipment tracing.
• Assist accounting with invoicing issues and revenue reporting.
• Support account management with performance reporting and process improvements.

Skills

Customer service

Time management

Prioritization

Communication

Teamwork

Problem solving

Multitasking

Tools

Word

Excel

Outlook

Job description

eShipping LLC is seeking a Customer Service Specialist to support daily transportation operations in Green Bay. You will handle data entry, load tendering, and creation of shipping documents while assisting the accounting team with invoicing issues and tracing shipments.

In this role you will respond to internal and external inquiries, maintain strong customer service, and collaborate with teammates to meet service levels and improve processes.