Customer Care Representative

Fleetworthy; Madison (WI); On-site; USD 22,000 - 36,000; Full time

Job summary

Fleetworthy is hiring for an in-office Customer Support role in Madison, WI. You will help carriers stay current on regulations, resolve issues quickly, and ensure every conversation ends with the customer feeling supported.

No trucking background is required—trainable and curious individuals are welcome. You’ll handle inquiries by phone, email, and chat; build trusted relationships; and continuously learn regulations and internal procedures to provide accurate guidance.

Qualifications

• Customer service experience preferred (1 year) and equivalent counts.
• High school diploma or equivalent.
• Clear, friendly written and verbal communication.
• Good judgment and the confidence to make decisions on your own.
• Comfort juggling several tasks and working with a variety of personalities. Working knowledge of Microsoft Office, especially Outlook, Word, and Excel.
• Curiosity and a willingness to learn new systems, changing regulations, and shifting priorities.
• Comfort working at a computer for most of the day.

Responsibilities

• Respond promptly to customers by phone, email, and chat.
• Build positive, trusted relationships with your assigned customers.
• Investigate and resolve questions, problems, and concerns, working with teammates to find the best outcome for the customer and the company.
• Use our systems to validate data and check quality every day, so customers stay compliant.
• Keep learning regulations and internal procedures so your guidance is accurate.
• Protect customer privacy by handling personal information according to our policies.
• Share what you learn, and contribute to a positive team across departments.
• Keep a consistent schedule so customers and teammates can count on you.

Skills

Customer service

MS Office

Communication

Judgment

Multitasking

Curiosity

Education

High school diploma

Job description

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, an d opera te with confidence. Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership. Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com .

About the role:

You’ll be the friendly, knowledgeable voice for our customers. Your job is to help carriers stay current on regulations, solve problems quickly, and leave every conversation feeling taken care of. No trucking or compliance background is required. If you like helping people and learning how things work, and solving the occasional puzzle, we’ll teach you the rest.

What you’ll do:

• Respond promptly to customers by phone, email, and chat
• Build positive, trusted relationships with your assigned customers
• Investigate and resolve questions, problems, and concerns, working with teammates to find the best outcome for the customer and the company
• Use our systems to validate data and check quality every day, so customers stay compliant
• Keep learning regulations and internal procedures so your guidance is accurate
• Protect customer privacy by handling personal information according to our policies
• Share what you learn, and contribute to a positive team across departments
• Keep a consistent schedule so customers and teammates can count on you

What you bring:

• Customer service experience. One year is preferred, and equivalent experience counts, whether from retail, restaurants, hospitality, healthcare, or a call center
• High school diploma or equivalent
• Clear, friendly written and verbal communication
• Good judgment, and the confidence to make decisions on your own
• Comfort juggling several tasks and working with a variety of personalitiesWorking knowledge of Microsoft Office, especially Outlook, Word, and Excel
• Curiosity and a willingness to learn new systems, changing regulations, and shifting priorities
• Comfort working at a computer for most of the day

Bonus, but not required:

experience in trucking, transportation, compliance, or tolling.

Where you’ll work:

This is an in-office role at our Madison, Wisconsin location. It is not a remote position. Typical schedule is Monday-Friday, 8am-5pm.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.