Customer Service & Equipment Support Specialist

U-Haul; Madison (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation leave

Sick days

Life insurance

401(k) Savings Plan

ESOP

Job summary

U-Haul in Madison, WI is seeking a Customer Service Representative to be the face of our team, assisting customers with rentals, equipment inspections, and product information. You will use U-Scan tech to manage inventory, assist with hookups, and process invoices while ensuring safety and quality standards on site.

The role offers paid training, opportunities for advancement, and a comprehensive benefits package.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

U-Haul in Madison, WI is seeking a Customer Service Representative to be the face of our team, assisting customers with rentals, equipment inspections, and product information. You will use U-Scan tech to manage inventory, assist with hookups, and process invoices while ensuring safety and quality standards on site.

The role offers paid training, opportunities for advancement, and a comprehensive benefits package.