Client Care Specialist

Rescue Mission Alliance of Syracuse, NY; City of Syracuse (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Flexible Spending Accounts

Paid Time off

Group and Voluntary Life

Short-Term Disability

Job summary

Rescue Mission Alliance of Syracuse, NY is hiring a Client Care Specialist for the Crossroads Adult Care Facility, a supportive residence for men with disabilities. The role focuses on dispensing medications, maintaining a safe, clean environment, and supporting residents with dignity and respect.

Working Thursdays through Mondays, 2:30pm–11:00pm, you will join a team dedicated to compassionate care and positive change, with competitive pay and a comprehensive benefits package.

Qualifications

• High School Diploma or equivalent required.
• Associate degree in human services or related field preferred or equivalent experience.
• Experience with homeless/mentally ill clients desired.
• Vaccination against Covid-19 as required by health authorities.

Responsibilities

• Develop rapport with clients and provide support, encouragement, and motivation.
• Perform rounds and monitor facilities to ensure safety and cleanliness.
• Facilitate drug and breathalyzer tests as needed.
• Distribute personal care items and bedding; enforce guidelines.
• Refer clients to internal services and maintain confidentiality.

Skills

Excellent communication

Interviewing/assessment

Crisis management

Time management

Interpersonal skills

Computer literacy

Calm professional presence

Compassion for homeless

Education

High School Diploma or equivalent

Associate degree in human services or related field

Job description

Client Care Specialist – Crossroads Adult Care Facility- Full Time

Join the Rescue Mission Team!

Shift: Thursdays through Mondays: 2:30pm-11:00pm | Rate of Pay: $17.00 per hour

The Rescue Mission is seeking a Full Time Client Care Specialist to work Thursdays through Mondays: 2:30pm-11:00pm for its Crossroads facility which is a supportive residence for men with mental, physical, or developmental disabilities. In this position, the client care specialist will oversee dispensing medications to the residents as well as assisting the residents keep a safe and clean environment. The client care specialist maintains a safe and supportive environment for clients, utilizing the resources of the Rescue Mission to ensure a healthy and pleasant stay and provide an environment of positive change.

Additional Duties

This position develops rapport with clients and provides support, encouragement, and motivation towards building and/or maintaining independence while maintaining appropriate professional employee-client boundaries at all times. Participates as a team player to provide the best possible care for every client who enters Rescue Mission facilities by completing rounds, monitoring facilities, facilitating drug and breathalyzer tests, giving out personal care items and bedding, enforcing guidelines as appropriate and referring clients to appropriate internal services; does so while treating clients with respect and dignity. Shares pertinent client information via documentation, participation in meetings, and on an individual basis as needed, maintaining confidentiality as appropriate.

Requirements & Education

• High School Diploma or equivalent required.
• Associates degree in human services or related field or equivalent work experience preferred.
• Experience working with homeless, addicted and/or mentally ill clients desired.
• Must be fully vaccinated against Covid-19 as required by the Dept. of Health.
• Must comply with CDC guidelines regarding Covid-19, including but not limited to, wearing facial masks when working.

Other Skills Needed To Perform Effectively Include

• Sensitivity and compassion for the homeless population.
• Excellent Communication skills.
• Interviewing/assessment skills
• Flexibility to change.
• Strong interpersonal skills.
• Manages time efficiently.
• Crisis management skills.
• Maintains a calm professional presence, even in times of being exposed to complex personalities, problems and needs of clients.
• Computer literate.

Rate Of Pay

• Starting Pay rate - $17 per hour.
• 2nd Shift Differential (2:30pm – 11:00pm) – Additional $1.00 per hour.

Available Shifts

Thursdays through Mondays: 2:30pm-11:00pm.

Working at the Rescue Mission is a chance to have more than just a career. It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.

We are proud to offer a competitive salary and excellent benefits

• Medical
• Dental
• Vision
• 401K
• Flexible Spending Accounts
• Paid Time off
• Group and Voluntary Life
• Short -Term Disability