Client Care Shipper / Receiver

RIMOWA; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

RIMOWA is seeking a Client Care Shipper / Receiver in our Long Island City, NY workshop. You will oversee inbound and outbound shipments for finished goods and supplies, coordinating with Inventory Control and partner teams to ensure accurate, timely communications across workshops, stores, and clients.

Based in our LIC workshop, this role supports shipping documentation, repair intake, and warehouse processes, with a focus on quality and efficiency in a luxury retail setting.

Qualifications

• 3+ years of experience in shipping and receiving, logistics, or operations in a fast-paced luxury retail environment.
• Strong organizational skills with high attention to detail, accuracy, and process adherence.
• Ability to multi-task, prioritize, and manage time effectively in a dynamic setting; strong professional communication skills.
• Self-motivated team player with a resourceful, practical, and agile problem-solving mindset.
• Shipping documentation knowledge and understanding.
• Forklift license an asset – training and in-house certification will be provided by company.
• High school diploma or equivalent.

Responsibilities

• Shipping & Documentation: Determine shipping methods and prepare bills of lading, customs forms, and commercial invoices.
• Receiving & Warehousing: Inspect incoming goods against invoices, verify contents, record shortages, reject damaged goods.
• Repair Intake Administration: Execute repair intake assessment, quotation, and invoice administration in RMS.
• Workshop Operations Coordination: Partner with Workshop, Retail, and Client Services teams to communicate repair and shipment status updates.

Skills

Shipping & Logistics

Attention to detail

Communication skills

Team player

Education

High school diploma

Tools

RMS software

Job description

The Client Care Shipper / Receiver oversees inbound and outbound shipments with a focus on finished goods and supplies. This role partners closely with the Inventory Control Specialist to ensure seamless logistics, communication, and alignment across workshops, stores, and clients.

This role reports to the Client Care Assistant Manager AMERICAS and is based in our Long Island City, New York workshop

JOB RESPONSIBILITIES

Shipping & Documentation

• Determine shipping methods and prepare bills of lading, customs forms, and commercial invoices.
• Utilize shipment carrier and Repair Management System (RMS) software.
• Assemble containers; pick, pack, sort, and crate goods, affixing identifying information and shipping instructions.

Receiving & Warehousing

• Inspect incoming goods against invoices, verify contents, record shortages, reject damaged goods
• Unpack, record, and organize incoming goods.
• Oversee the loading and unloading of goods; transport, load, and store materials throughout the facility.
• Transport stock and supplies as needed; maintain daily cleanliness of work areas and equipment.
• Manage and resolve Return-To-Sender shipments.

Repair Intake Administration

• Execute repair intake assessment, quotation, and invoice administration in RMS.
• Inspect new and used products to determine complete repair requirements.

Workshop Operations Coordination

• Partner closely with Workshop, Retail, and Client Services teams to communicate repair and shipment status updates.
• Support general workshop administration and team operations.
• These duties outlined reflect the Job description as accurately as possible at this time. Duties are subject to change at the discretion of Management.

Profile

• 3+ years of experience in shipping and receiving, logistics, or operations in a fast-paced luxury retail environment.
• Strong organizational skills with high attention to detail, accuracy, and process adherence.
• Ability to multi-task, prioritize, and manage time effectively in a dynamic setting; strong professional communication skills.
• Self-motivated team player with a resourceful, practical, and agile problem-solving mindset.
• Shipping documentation knowledge and understanding.
• Forklift license an asset – training and in-house certification will be provided by company.
• High school diploma or equivalent.

Additional Information

RIMOWA welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates at all stages of the recruitment and selection process.