Client Care Shipper / Receiver

RIMOWA GmbH; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

RIMOWA, based at our Long Island City workshop, seeks a Client Care Shipper / Receiver to oversee inbound and outbound shipments of finished goods and supplies. You will collaborate with Inventory Control and Client Services to align workflow across workshops, stores, and clients.

You will manage shipping documentation, use RMS software, assist with warehousing, and support repair intake and workshop operations.

Qualifications

• 3+ years of experience in shipping and receiving, logistics, or operations in a fast-paced luxury retail environment.
• Strong organizational skills with high attention to detail, accuracy, and process adherence.
• Ability to multi-task, prioritize, and manage time effectively in a dynamic setting; strong professional communication skills.
• Self-motivated team player with a resourceful, practical, and agile problem-solving mindset.
• Shipping documentation knowledge and understanding.
• Forklift license an asset - training and in-house certification will be provided by company.
• High school diploma or equivalent.

Responsibilities

• Shipping & Documentation: Determine shipping methods and prepare bills of lading, customs forms, and commercial invoices.
• Receiving & Warehousing: Inspect incoming goods against invoices, verify contents, record shortages, reject damaged goods.
• Repair Intake Administration: Execute repair intake assessment, quotation, and invoice administration in RMS.
• Workshop Operations Coordination: Partner closely with Workshop, Retail, and Client Services teams to communicate repair and shipment status updates.

Skills

Shipping & Receiving

Organizational skills

Time management

Communication skills

Team player

Documentation knowledge

Forklift license (asset)

Education

High school diploma or equivalent

Tools

RMS software

Job description

Client Care Shipper / Receiver oversees inbound and outbound shipments with a focus on finished goods and supplies. This role partners closely with the Inventory Control Specialist to ensure seamless logistics, communication, and alignment across workshops, stores, and clients.

This role reports to the Client Care Assistant Manager AMERICAS and is based in our Long Island City, New York workshop

Job responsibilities

Shipping & Documentation

• Determine shipping methods and prepare bills of lading, customs forms, and commercial invoices.
• Utilize shipment carrier and Repair Management System (RMS) software.
• Assemble containers; pick, pack, sort, and crate goods, affixing identifying information and shipping instructions.

Receiving & Warehousing

• Inspect incoming goods against invoices, verify contents, record shortages, reject damaged goods
• Unpack, record, and organize incoming goods.
• Oversee the loading and unloading of goods; transport, load, and store materials throughout the facility.
• Transport stock and supplies as needed; maintain daily cleanliness of work areas and equipment.
• Manage and resolve Return-To-Sender shipments.

Repair Intake Administration

• Execute repair intake assessment, quotation, and invoice administration in RMS.
• Inspect new and used products to determine complete repair requirements.

Workshop Operations Coordination

• Partner closely with Workshop, Retail, and Client Services teams to communicate repair and shipment status updates.
• Support general workshop administration and team operations.

*These duties outlined reflect the Job description as accurately as possible at this time. Duties are subject to change at the discretion of Management.

Profile

• 3+ years of experience in shipping and receiving, logistics, or operations in a fast-paced luxury retail environment.
• Strong organizational skills with high attention to detail, accuracy, and process adherence.
• Ability to multi-task, prioritize, and manage time effectively in a dynamic setting; strong professional communication skills.
• Self-motivated team player with a resourceful, practical, and agile problem-solving mindset.
• Shipping documentation knowledge and understanding.
• Forklift license an asset - training and in-house certification will be provided by company.
• High school diploma or equivalent.

Additional information

RIMOWA welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates at all stages of the recruitment and selection process.