Client Care Shipper / Receiver

LVMH Group; New York, Northern (NY, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

The Client Care Shipper / Receiver role at LVMH Group is based in our Long Island City, New York workshop and oversees inbound and outbound shipments with a focus on finished goods and supplies. This full-time position reports to the Client Care Assistant Manager AMERICAS and collaborates across workshops, stores, and clients to keep logistics aligned.

Key duties include shipping/documentation, receiving/warehousing, repair intake administration, and coordinating workshop operations with

Qualifications

• 3+ years shipping/receiving, logistics, or operations in a fast-paced luxury retail environment.
• Strong organizational skills with high attention to detail and process adherence.
• Ability to multi-task, prioritize and communicate professionally.
• Forklift license is an asset; in-house training provided by company.

Responsibilities

• Shipping & Documentation: determine methods, prepare bills of lading, customs forms, and invoices.
• Receiving & Warehousing: inspect, verify contents, record shortages, unpack and organize goods.
• Repair Intake Administration: assess repairs, quotations, and RMS invoicing.
• Workshop Operations Coordination: coordinate with Workshop, Retail, and Client Services teams; support admin and operations.

Skills

Shipping & Receiving

Logistics

Organization

Multi-tasking

Communication

Forklift

Education

High school diploma

Tools

RMS software

Job description

The Client Care Shipper / Receiver oversees inbound and outbound shipments with a focus on finished goods and supplies. This role partners closely with the Inventory Control Specialist to ensure seamless logistics, communication, and alignment across workshops, stores, and clients.

This role reports to the Client Care Assistant Manager AMERICAS and is based in our Long Island City, New York workshop

Job responsibilities

Shipping & Documentation

• Determine shipping methods and prepare bills of lading, customs forms, and commercial invoices.
• Utilize shipment carrier and Repair Management System (RMS) software.
• Assemble containers; pick, pack, sort, and crate goods, affixing identifying information and shipping instructions.

Receiving & Warehousing

• Inspect incoming goods against invoices, verify contents, record shortages, reject damaged goods
• Unpack, record, and organize incoming goods.
• Oversee the loading and unloading of goods; transport, load, and store materials throughout the facility.
• Transport stock and supplies as needed; maintain daily cleanliness of work areas and equipment.
• Manage and resolve Return-To-Sender shipments.

Repair Intake Administration

• Execute repair intake assessment, quotation, and invoice administration in RMS.
• Inspect new and used products to determine complete repair requirements.

Workshop Operations Coordination

• Partner closely with Workshop, Retail, and Client Services teams to communicate repair and shipment status updates.
• Support general workshop administration and team operations.

*These duties outlined reflect the Job description as accurately as possible at this time. Duties are subject to change at the discretion of Management.

Profile

• 3+ years of experience in shipping and receiving, logistics, or operations in a fast-paced luxury retail environment.
• Strong organizational skills with high attention to detail, accuracy, and process adherence.
• Ability to multi-task, prioritize, and manage time effectively in a dynamic setting; strong professional communication skills.
• Self-motivated team player with a resourceful, practical, and agile problem-solving mindset.
• Shipping documentation knowledge and understanding.
• Forklift license an asset – training and in-house certification will be provided by company.
• High school diploma or equivalent.

Additional information

RIMOWA welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates at all stages of the recruitment and selection process.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.