Client Care Inventory Control Specialist

RIMOWA; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

RIMOWA seeks a Client Care Inventory Control Specialist based in Long Island City, NY to oversee end-to-end inventory management for repair spare parts and ensure smooth logistics across workshops, stores and clients.

You will manage cycle counts, coordinate with Workshop, Retail and Client Services, support repair intake and RMS invoicing, and maintain accurate stock records in a fast-paced luxury retail environment.

Qualifications

• 3+ years of experience in inventory management, supply chain, or operations in a fast-paced luxury retail environment.
• Excellent organizational skills with high attention to detail and process adherence.
• Ability to multi-task, prioritize, and manage time effectively in a dynamic setting; strong professional communication skills.
• Self-motivated team player with a resourceful, practical, and agile problem-solving mindset.

Responsibilities

• Oversee spare parts inventory levels, ensuring optimal stock availability, organization, usage, and flow.
• Execute weekly cycle counts, reconcile inventory discrepancies, and maintain accurate stock records.
• Order and maintain workshop supplies and tools.
• Manage all inbound and outbound shipments for spare parts in a timely manner, verifying invoices and shipment contents.
• Pick, pack, and process spare parts orders for internal workshops, stores, and clients.
• Liaise directly with shipping providers and carriers to track shipments, resolve delivery issues, and optimize logistics.
• Partner closely with Workshop, Retail, and Client Services teams to communicate spare parts availability and projected lead times.
• Provide weekly inventory and inbound/outbound shipment status updates.
• Support general workshop administration and team operations.
• Assist with repair intake administration and quote/invoice generation in the Repair Management System (RMS).
• Support product Inspection to determine repair requirements.
• Manage client quotation approval and payment process.

Skills

Inventory management

Supply chain

Operations

Organizational skills

Communication skills

Time management

Team player

Education

High school diploma or equivalent

Job description

The Client Care Inventory Control Specialist oversees end-to-end inventory management, stock optimization, and shipment operations with a focus on repair spare parts, ensuring seamless logistics, communication, and alignment across workshops, stores, and clients.

This role reports to the Client Care Assistant Manager AMERICAS and is based in our Long Island City, New York workshop.

JOB RESPONSIBILITIES

Inventory Management

• Oversee spare parts inventory levels, ensuring optimal stock availability, organization, usage, and flow.
• Execute weekly cycle counts, reconcile inventory discrepancies, and maintain accurate stock records.
• Order and maintain workshop supplies and tools.

Shipping & Logistics

• Manage all inbound and outbound shipments for spare parts in a timely manner, verifying invoices and shipment contents.
• Pick, pack, and process spare parts orders for internal workshops, stores, and clients.
• Liaise directly with shipping providers and carriers to track shipments, resolve delivery issues, and optimize logistics.

Workshop Operations Coordination

• Partner closely with Workshop, Retail, and Client Services teams to communicate spare parts availability and projected lead times.
• Provide weekly inventory and inbound/outbound shipment status updates.
• Support general workshop administration and team operations.

Repair Process Support

• Assist with repair intake administration and quote/invoice generation in the Repair Management System (RMS).
• Support product Inspection to determine repair requirements.
• Manage client quotation approval and payment process.
• These duties outlined reflect the Job description as accurately as possible at this time. Duties are subject to change at the discretion of Management.

Profile

• 3+ years of experience in inventory management, supply chain, or operations in a fast-paced luxury retail environment.
• Strong organizational skills with high attention to detail, accuracy, and process adherence.
• Ability to multi-task, prioritize, and manage time effectively in a dynamic setting; strong professional communication skills.
• Self-motivated team player with a resourceful, practical, and agile problem-solving mindset.
• High school diploma or equivalent.

Additional Information

RIMOWA welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates at all stages of the recruitment and selection process.