Client Care Inventory Control Specialist

LVMH Group; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

RIMOWA, part of the LVMH Group, seeks a Client Care Inventory Control Specialist in our Long Island City workshop. You will oversee end-to-end inventory management, optimize stock for repair spare parts, and coordinate shipments to workshops, stores, and clients.

This role reports to the Client Care Assistant Manager AMERICAS. Key duties include inventory counts, shipment tracking, and collaboration with Workshop, Retail, and Client Services teams to communicate lead times and stock

Qualifications

• 3+ years of inventory management, supply chain, or operations experience in a fast-paced luxury retail environment.
• Strong organizational skills with high attention to detail and process adherence.
• Ability to multi-task, prioritize, and communicate effectively in a dynamic setting.

Responsibilities

• Oversee spare parts inventory levels, ensuring optimal stock availability and accurate stock records.
• Manage weekly cycle counts, reconcile discrepancies, and coordinate inbound/outbound shipments.
• Support repair intake, quote/invoice generation, and RMS workflow.

Skills

Inventory management

Supply chain

Attention to detail

Multi-tasking

Communication skills

Education

High school diploma or equivalent

Tools

Repair Management System (RMS)

Inventory software

Job description

Client Care Inventory Control Specialist

The Client Care Inventory Control Specialist oversees end-to-end inventory management, stock optimization, and shipment operations with a focus on repair spare parts, ensuring seamless logistics, communication, and alignment across workshops, stores, and clients.

This role reports to the Client Care Assistant Manager AMERICAS and is based in our Long Island City, New York workshop.

Job responsibilities

Inventory Management

• Oversee spare parts inventory levels, ensuring optimal stock availability, organization, usage, and flow.
• Execute weekly cycle counts, reconcile inventory discrepancies, and maintain accurate stock records.
• Order and maintain workshop supplies and tools.

Shipping & Logistics

• Manage all inbound and outbound shipments for spare parts in a timely manner, verifying invoices and shipment contents.
• Pick, pack, and process spare parts orders for internal workshops, stores, and clients.
• Liaise directly with shipping providers and carriers to track shipments, resolve delivery issues, and optimize logistics.

Workshop Operations Coordination

• Partner closely with Workshop, Retail, and Client Services teams to communicate spare parts availability and projected lead times.
• Provide weekly inventory and inbound/outbound shipment status updates.
• Support general workshop administration and team operations.

Repair Process Support

• Assist with repair intake administration and quote/invoice generation in the Repair Management System (RMS).
• Support product Inspection to determine repair requirements.
• Manage client quotation approval and payment process.

*These duties outlined reflect the Job description as accurately as possible at this time. Duties are subject to change at the discretion of Management.

Profile

• 3+ years of experience in inventory management, supply chain, or operations in a fast-paced luxury retail environment.
• Strong organizational skills with high attention to detail, accuracy, and process adherence.
• Ability to multi-task, prioritize, and manage time effectively in a dynamic setting; strong professional communication skills.
• Self-motivated team player with a resourceful, practical, and agile problem-solving mindset.
• High school diploma or equivalent.

Additional information

RIMOWA welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates at all stages of the recruitment and selection process.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
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