Client Care Shipper / Receiver - Long Island City

Brobston Group LLC; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Brobston Group LLC is seeking a Client Care Shipper / Receiver to oversee inbound and outbound shipments, coordinating logistics between workshop, stores, and clients. The role ensures accurate documentation, inspects incoming goods, and supports repair intake administration.

You'll work with Inventory Control and Client Services to ensure timely shipments and smooth workshop operations, requiring strong organization and experience in shipping in a fast-paced luxury retail environment.

Qualifications

• 3+ years of experience in shipping and receiving, logistics, or operations in a fast-paced luxury retail environment.
• Strong organizational skills with high attention to detail, accuracy, and process adherence; ability to multi-task and prioritize.
• Knowledge of shipping documentation and carrier systems; experience with inventory or repair management systems preferred.
• Forklift license an asset; training and in-house certification will be provided.
• High school diploma or equivalent.

Responsibilities

• Determine shipping methods and prepare bills of lading, customs forms, and commercial invoices; utilize carrier and RMS software.
• Pick, pack, sort, assemble containers, crate goods, and affix identifying information and shipping instructions.
• Inspect incoming goods against invoices, verify contents, record shortages, reject damaged goods, and organize incoming stock.
• Oversee loading and unloading of goods, transport and store materials throughout the facility, and manage Return-To-Sender shipments.
• Execute repair intake assessment, quotation, and invoice administration in RMS; inspect products to determine repair requirements.
• Partner with Workshop, Retail, and Client Services teams to communicate repair and shipment status and support general workshop administration.

Skills

Shipping & Receiving

Logistics coordination

Attention to detail

Multi-tasking

Documentation knowledge

Education

High School Diploma

Job description

Summary

This role oversees inbound and outbound shipments of finished goods and supplies, coordinating logistics between the workshop, stores, and clients. The Client Care Shipper / Receiver manages shipping documentation, inspects incoming goods, and supports repair intake administration. The position works closely with Inventory Control and Client Services to ensure accurate processing and timely shipments.

Responsibilities

• Determine shipping methods and prepare bills of lading, customs forms, and commercial invoices; utilize carrier and RMS software.
• Pick, pack, sort, assemble containers, crate goods, and affix identifying information and shipping instructions.
• Inspect incoming goods against invoices, verify contents, record shortages, reject damaged goods, and organize incoming stock.
• Oversee loading and unloading of goods, transport and store materials throughout the facility, and manage Return-To-Sender shipments.
• Execute repair intake assessment, quotation, and invoice administration in RMS; inspect products to determine repair requirements.
• Partner with Workshop, Retail, and Client Services teams to communicate repair and shipment status and support general workshop administration.

Requirements

• 3+ years of experience in shipping and receiving, logistics, or operations in a fast-paced luxury retail environment.
• Strong organizational skills with high attention to detail, accuracy, and process adherence; ability to multi-task and prioritize.
• Knowledge of shipping documentation and carrier systems; experience with inventory or repair management systems preferred.
• Forklift license an asset; training and in-house certification will be provided.
• High school diploma or equivalent.