Client Care & Scheduling Specialist

Peak Motion Pllc; Camas (WA); On-site; USD 42,000 - 50,000; Full time

Job summary

Peak Motion, PLLC in Camas, WA is seeking a Client Care Specialist to greet clients, schedule appointments, and manage patient files with accuracy. The role requires professionalism and a friendly demeanor in daily interactions with clients and team members.

The position involves entering payments in the EMR, coordinating with doctors and staff, and ensuring excellent service standards during all client encounters. Typical hours are Monday through Friday, 8:00am–5:00pm.

Qualifications

• Minimum one (1) year prior work experience delivering exemplary client service preferred.

Responsibilities

• Schedule appointments following the FYZICAL model and enter appointment dates and time into a computerized scheduler.
• Detail oriented with superior communication, multi-tasking, problem solving and organizational skills.
• Anticipate and address client needs and communicate professionally and effectively.
• Respond to any doctor office requests in a timely and courteous manner.
• Greet and direct patients, salespeople, and visitors.
• Reflect company culture by treating every client with the utmost courtesy and attention.
• Possess superior interpersonal skills, maintaining a positive and supportive work relationship with others.
• Computer ability to record appointments, both scheduling and canceling.
• Communicate effectively through emails or notes to the scheduled PT’s notification of cancellation, reason for cancellation and indicate if the patient has rescheduled.
• Communicate through telephone calls, email or mail to patients reminding and confirming appointments.
• Answer the telephone and respond to the inquiry or identify and elevate calls to the appropriate personnel, fax or scan essential documents.
• Assist with other medical office needs, including registering patients and ensuring compliance procedures are met.
• Enter patient payment into the EMR system ensuring accuracy for services provided and compliance.
• Adhere to company policies and procedures.
• Must collect all monies due at the time of service.

Job description

Peak Motion, PLLC in Camas, WA is seeking a Client Care Specialist to greet clients, schedule appointments, and manage patient files with accuracy. The role requires professionalism and a friendly demeanor in daily interactions with clients and team members.

The position involves entering payments in the EMR, coordinating with doctors and staff, and ensuring excellent service standards during all client encounters. Typical hours are Monday through Friday, 8:00am–5:00pm.