Client Care Specialist OR

Anchor Point Management Group; Portland (OR); On-site; USD 28,000 - 33,000; Full time

Job summary

Anchor Point Management Group in Portland, OR is seeking a Client Care Specialist to greet clients, prepare patient files, schedule appointments by phone or in person, and process payments in the EMR system. The role emphasizes a warm, professional demeanor and accurate data handling.

The position supports a patient-centered care experience with strong emphasis on communication, organization, and teamwork in a busy clinical environment. Typical hours are Monday–Friday, 8:00 am–5:00 pm.

Qualifications

• Minimum one year of client service experience.
• Ability to greet clients and manage appointments.
• Proficient with EMR systems and document handling.
• Strong communication and organizational skills.

Responsibilities

• Schedule appointments and enter dates into a computerized scheduler.
• Greet clients and direct visitors.
• Enter patient payments into the EMR system.
• Communicate via email, phone, or mail regarding cancellations and confirmations.
• Register patients and ensure compliance procedures are met.
• Respond to doctor office requests promptly.

Skills

Customer service

Scheduling

Communication

Detail oriented

Tools

EMR system

Job description

Job DetailsJob Location: 1505 NE 40 Ave Suite C, Portland, OR - Portland, OR 97232Salary Range: $20.00 - $24.00 Hourly

POSITION SUMMARY

The Client Care Specialist is responsible for ensuring a positive and unmatched experience for ourclients and communicating the services that provide the best standard of care possible. The ClientCare Specialist will greet clients and prepare patient files, fax and scan essential documents,schedule client appointments by phone or in person and collect and enter payments in the EMRsystem. The CCS must have a full understanding of the services and retail items provided. TheClient Care Specialist must project a warm, enthusiastic and friendly demeanor while interactingwith clients and as a team member.

ESSENTIAL FUNCTIONS

• Schedule appointments following the FYZICAL model and enter appointment dates and time into acomputerized scheduler.
• Detail oriented with superior communication, multi-tasking, problem solving and organizationalskills.
• Anticipate and address client needs and communicate professionally and effectively.
• Respond to any doctor office requests in a timely and courteous manner.
• Greet and direct patients, salespeople, and visitors.
• Reflect company culture by treating every client with the utmost courtesy and attention.
• Possess superior interpersonal skills, maintaining a positive and supportive work relationshipwith others.
• Computer ability to record appointments, both scheduling and canceling.
• Communicate effectively through emails or notes to the scheduled PT’s notification of cancellation, reason for cancellation and indicate if the patient has rescheduled.
• Communicate through telephone calls, email or mail to patients reminding and confirmingappointments.
• Answer the telephone and respond to the inquiry or identify and elevate calls to theappropriate personnel, fax or scan essential documents.
• Assist with other medical office needs, including registering patients and ensuring complianceprocedures are met.
• Enter patient payment into the EMR system ensuring accuracy for services provided andcompliance.
• Adhere to company policies and procedures.
• Must collect all monies due at the time of service.

NON-ESSENTIAL FUNCTIONS

Leads by example and exhibits solid teamwork while promoting the core philosophy of FYZICAL.

EXPECTED WORK HOURS

Monday through Friday, 8.00am-5.00pm.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties orresponsibilities that are required of the employee for this job. Duties, responsibilities and activities may changeat any time with or without notice.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of the job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.

• Communicate and converse, maintain a stationary position (standing and sitting),move/traverse, kneel and bend.
• Use fingers and hands, handle, feel and reach with hands and arms for extended periods of time.
• Occasionally required to climb or balance; stoop; kneel, crouch, taste or smell.
• Specific vision abilities required by this job include close vision, distance vision, depthperception, peripheral vision, and ability to adjust and focus.
• Light to moderate lifting is required.
• Ability to uphold the stress of traveling.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounterswhile performing the essential functions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

OTHER COMPENSATION AND BENEFITS

• Other Compensation: This position may be eligible for performance-based incentives and commissions related to the sale of membership packages and specific service goals.
• Vacation (Paid Time Off)- May Be Eligible
• Oregon Sick Leave (OSL): All employees are eligible to accrue and use sick leave for qualifying medical or safety reasons in accordance with state law.
• Health & Wellness: Regular Full-Time employees are eligible to participate in group medical, dental, and vision insurance plans starting the first of the month following 60 days of employment.
• Retirement: Employees are eligible to participate in the company 401(k) retirement plan.
• Paid Leave Oregon (PLO): Access to the state-mandated wage-replacement program for up to 12–14 weeks of paid family, medical, or safe leave for eligible employees.
• Professional Development: The company provides reimbursement for pre-approved professional training to support individual growth and skill advancement.
• Liability Insurance: Professional liability insurance coverage is provided for licensed clinical staff.
• Oregon Military Family Leave: Eligible employees may take up to 14 days of unpaid leave per deployment

Qualifications

QUALIFICATIONS/SKILLS/EDUCATIONAL REQUIREMENTS

Minimum one (1) year prior work experience delivering exemplary client service preferred.

EEO STATEMENT

Peak Motion, PLLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In additionto federal law requirements, Peak Motion, PLLC complies with applicable state and local laws governingnondiscrimination in employment in every location in which the Company has facilities. This policy applies to allterms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff,recall, transfer, leaves of absence, compensation and training.Peak Motion, PLLC expressly prohibits any form of workplace harassment based on race, color, religion, gender,sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteranstatus. Improper interference with the ability of Peak Motion, PLLC employees to perform their job duties mayresult in discipline up to and including discharge.