Client Care & Scheduling Specialist

The Glass Guru of Apex; Apex (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

The Glass Guru of Apex is seeking a Customer Service Representative to be on the front lines, handling inbound and outbound contact with customers, scheduling estimates, and supporting installation teams.

The ideal candidate will have strong verbal and written communication, proficiency with Microsoft Office, and be hardworking with excellent organizational skills. This role is on-site in Apex, NC.

Qualifications

• HS Diploma or equivalent.
• Must pass initial background check and drug test.

Responsibilities

• Answer inbound phone calls promptly during business hours.
• Respond to voicemails and/or messages from answering service (if applicable).
• Respond to inbound email correspondence, forward on as appropriate.
• Greet customers and all other visitors to the showroom (if applicable).
• Screen incoming leads/potential customers.
• Schedule estimate appointments.
• Quote product by telephone for clients/customers (if applicable).
• Assist Estimators with follow up on pending sales/ quotes by phone and/or email.
• Strategically schedule work appointments for Installation Technicians, along with customers accordingly.
• Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions.
• Check order confirmations from fabricators/vendors for size and pricing accuracy.
• Filing of daily work orders and estimates.
• Ordering of all office / shop supplies.
• Keeping office clean/tidy.

Skills

Verbal communication

Written communication

Time management

Organizational skills

Customer service

Education

HS Diploma or equivalent

Tools

Microsoft Office

Job description

The Glass Guru of Apex is seeking a Customer Service Representative to be on the front lines, handling inbound and outbound contact with customers, scheduling estimates, and supporting installation teams.

The ideal candidate will have strong verbal and written communication, proficiency with Microsoft Office, and be hardworking with excellent organizational skills. This role is on-site in Apex, NC.