Customer Sales Rep

Synergistic International LLC; Nashville (TN); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health Insurance Reimbursement Program

Access to 401K with Company Match

Bonus Opportunities

PTO and Vacation Days

Job summary

Synergistic International LLC is seeking an Inside Sales Representative/Customer Service Representative in Nashville, TN. The role includes customer relations, quoting, and selling glass products. Ideal candidates should have excellent communication skills, sales experience, and a focus on customer service. This desk job involves handling incoming requests and maintaining client relationships while working in a supportive company culture that promotes growth and success.

Qualifications

• Prior experience in the glass industry is a plus but not required.
• Excellent communication skills.
• Proficient computer and Microsoft office skills.
• Attention to detail.

Responsibilities

• Handle customer requests via phone calls, emails, and online portal requests.
• Maintain existing customer relationships and develop new customers.
• Manage time effectively to meet deadlines.

Skills

Communication skills

Sales experience

Customer service focus

Proficient computer skills

Tools

Microsoft Office

Job description

Benefits / Perks

• Health Insurance Reimbursement Program
• Access to 401K with Company Match
• Bonus Opportunities as well as Bonus Plans
• PTO and Vacation Days
• 20+ $/hr starting depending on experience

Glass Doctor of Nashville is a local, family-owned and operated company serving the Nashville area for the last 12+ years. We are a full service glass company in a network of 250+ franchises across the United States and Canada providing service for auto, residential and commercial glass. We want our teammates tenure here to be a positive experience and a bright spot in their career and offer supportive company culture that will lead to development growth and success for all the same way the company has grown! Our team of qualified experts lives our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We hire reliable, friendly, and customer service-focused glass professionals and office staff who are dedicated to creating a delightful customer experience.

Inside Sales Representative / Customer Service Representative

The ISR/CSR role is a key member of our team responsible for customer relations, quoting and selling all things glass. You will be responsible for handling incoming customer requests via phone calls, emails and online portal requests. The ISR/CSR will be the point of contact for communication between our company and the customer throughout the entire customer experience, from their first phone call to the final installation. Ideally you have proven communication skills and sales experience and work well in a goal oriented, team environment. The ISR/CSR will maintain existing customer relationships as well as develop new customers by identifying opportunities to sell additional work. A good fit for this role will exemplify our code of values, by showing respect and courtesy to all customers and employees and would be self-motivated, thrive in fast moving environments, and able to manage time to effectively meet deadlines.

Specific Responsibilities

• Phone Handling
• Email Handling
• Quoting
• Selling
• Payment Collection
• Ordering
• Scheduling
• Appointment Confirmations
• Perform cross training or other duties as needed

Job Requirements

• Prior experience in the glass industry is a plus but not required
• Excellent communication skills
• Proficient computer and Microsoft office skills
• Attention to detail
• This is a desk job but may have to occasionally lift some objects