Operations & Office Manager - Customer Service & Scheduling

The Glass Guru of Olathe, KS; Olathe (KS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Paid time off

Job summary

The Glass Guru of Olathe, KS seeks an organized Office Manager focused on excellent customer service, efficiency, and time management. You will oversee inbound/outbound communication and develop intra-office communication protocols, while handling inventory, delegating tasks, and coordinating scheduling and estimates.

Responsibilities include reconciling transactions, vendor pricing, payroll support, loaning support to estimators, and maintaining filing of orders and payroll timesheets.

Qualifications

• 1-2 years’ residential glass experience (ordering, estimating, office/project management) preferred.
• HS Diploma or equivalent.
• 2 or 4-year college degree preferred.
• All candidates must pass initial background check and drug test.

Responsibilities

• Reconcile sales software and accounting software transactions.
• Negotiate pricing with vendors to stay current in market place ongoingly.
• Manage the day to day operations of the staff Customer Service Rep. (if applicable)
• Answer inbound phone calls promptly during business hours.
• Pre-screen incoming leads/potential customers in a proper manner.
• Respond to voicemails and/or messages from answering service.
• Manage and respond the inbound email correspondence and forward accordingly.
• Greet customers and all other visitors to the shop promptly and professionally.
• Schedule estimate appointments properly using the appropriate customer software.
• Quote product by telephone for potential new clients/customers.
• Assist Estimators with follow up on pending estimates by phone and/or email.
• Strategically schedule work appointments for Installation Techs, along with customers accordingly.
• Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.
• Check order confirmations from fabricators/vendors for size and pricing accuracy.
• Oversee proper filing of daily work orders and estimates.
• Process timesheets for payroll processing.
• Prepare Accounts Receivable and prepare deposits for bank daily.
• Reconcile sales software and accounting software transactions as required.

Skills

Verbal & written communication

MS Office (Word, Excel)

QuickBooks Online

Web-based software

Education

HS Diploma or equivalent

2 or 4-year college degree preferred

Job description

The Glass Guru of Olathe, KS seeks an organized Office Manager focused on excellent customer service, efficiency, and time management. You will oversee inbound/outbound communication and develop intra-office communication protocols, while handling inventory, delegating tasks, and coordinating scheduling and estimates.

Responsibilities include reconciling transactions, vendor pricing, payroll support, loaning support to estimators, and maintaining filing of orders and payroll timesheets.