Customer Service Representative

The Glass Guru of North Fort Worth; Haslet (TX); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Locally owned and operated

Free uniforms

Opportunity for advancement

Training & development

Profit sharing

Job summary

The Glass Guru North Fort Worth is seeking a Customer Service Representative to act as the frontline in North Fort Worth, handling calls, voicemails, and web leads while coordinating with field techs to deliver outstanding customer experiences. You will optimize scheduling, verify orders, and contribute to daily process improvements.

The role is based in-office with occasional hybrid flexibility, and the company is in its second year of operations, offering growth opportunities and locally owned

Qualifications

• HS Diploma or equivalent.
• Must be able pass initial background check and drug test.
• 1+ yr phone-based customer service or dispatch experience.
• Excellent communications skills.
• Automation savvy.
• Strong organizational and time-management skills.

Responsibilities

• Answer inbound calls and respond to voicemails, answering-service messages, and inbound emails.
• Greet customers and visitors to the showroom.
• Screen incoming leads and quote products by phone.
• Schedule estimate and installation appointments for techs and customers.
• Assist Estimators with follow-up on pending sales and quotes.
• Check order confirmations from fabricators/vendors for accuracy.
• Troubleshoot field issues alongside the GM, vendors, and techs.
• File daily work orders and estimates.
• Order office/shop supplies and keep the space organized.

Education

HS Diploma or equivalent

Tools

Automation savvy

Job description

Benefits:

Locally owned and operated

Free uniforms

Opportunity for advancement

Training & development

Profit sharing

Customer Service Representative The Glass Guru North Fort Worth

You'll be our frontline in North Fort Worth—handling calls, voicemails, and web leads while partnering with field techs to deliver exceptional customer experiences.

Beyond phones, you'll optimize scheduling, verify orders, and shape daily process improvements where your ideas land instantly. With a clear growth runway, this isn't just a job—it's your launchpad.

The Glass Guru North Fort Worth is a growing local business now in our second year, providing glass products and services to North Fort Worth and the surrounding area.

Schedule: Monday to Friday, 8:30am - 4:30pm Location: In-office, with occasional hybrid flexibility

Roles & Responsibilities:

Customer Communication

Answer inbound calls and respond to voicemails, answering-service messages, and inbound emails

Greet customers and visitors to the showroom

Screen incoming leads and quote products by phone

Scheduling & Order Support

Schedule estimate and installation appointments for techs and customers

Assist Estimators with follow-up on pending sales and quotes

Check order confirmations from fabricators/vendors for accuracy

Troubleshoot field issues alongside the GM, vendors, and techs

Office Operations

File daily work orders and estimates

Order office/shop supplies and keep the space organized

Qualifications & Educational Requirements:

HS Diploma or equivalent

Must be able pass initial background check and drug test

Preferred Skills:

1+ yr phone-based customer service or dispatch experience.

Excellent communications skills

Automation savvy

Strong organizational and time-management skills

• Benefits available after your initial probationary period, at the Franchise Owner's discretion.