Client Care & Scheduling Champion

Level-Ahead-Aba; Georgia; On-site; USD 42,000 - 65,000; Full time

Job summary

Level Ahead is seeking an ambitious Client Care & Scheduling Coordinator to oversee ongoing administrative support for our clients. This role will serve as the primary point of contact for families, manage client schedules, coordinate ongoing needs, and help ensure that authorized service hours are scheduled and delivered.

This is not simply a schedule-maintenance role. We are looking for someone who will take ownership of increasing both scheduled and rendered hours by identifying gaps,

Qualifications

• Experience in scheduling, client care, or healthcare administration.
• ABA or behavioral healthcare experience preferred.
• CentralReach experience is a plus.
• Strong organizational, follow-up, and problem-solving skills.
• Excellent written and verbal communication.

Responsibilities

• Manage client and family scheduling and coordination.
• Maintain accurate scheduling and case information across teams.
• Conduct monthly check-ins with families and provide updates.
• Respond promptly to scheduling and service-related questions.
• Identify unused hours and barriers to service delivery and propose solutions.
• Coordinate restaffing needs with HR and keep families informed.

Skills

Scheduling

Client care

Case coordination

Healthcare administration

Communication

Organization

Problem-solving

Tools

CentralReach

Job description

Level Ahead is seeking an ambitious Client Care & Scheduling Coordinator to oversee ongoing administrative support for our clients. This role will serve as the primary point of contact for families, manage client schedules, coordinate ongoing needs, and help ensure that authorized service hours are scheduled and delivered.

This is not simply a schedule-maintenance role. We are looking for someone who will take ownership of increasing both scheduled and rendered hours by identifying gaps,