Scheduling Coordinator

Home Instead, Inc.; Oxford (MS); On-site; USD 40,000 - 52,000; Full time

Job summary

Home Instead, Inc. in Oxford, MS is seeking a Scheduling Coordinator to create and maintain weekly schedules for clients and Care Professionals, prioritizing continuity and consistent caregiver assignments.

You will manage changes, cover gaps, and collaborate with recruitment to meet staffing needs. The role requires clear communication with families and staff, ability to handle urgent scheduling, and on-call duties to safeguard client care.

Responsibilities

• Create and maintain weekly client and Care Professional schedules based on client needs, caregiver availability, skills, compatibility, and requested hours.
• Match Care Professionals with clients while prioritizing continuity of care and consistent caregiver assignments whenever possible.
• Communicate schedule assignments and changes clearly and promptly with Care Professionals, clients, and families.
• Manage caregiver call-outs, requested time off, availability changes, and last-minute scheduling needs.
• Identify open shifts and actively work to secure appropriate coverage.
• Assist with urgent and emergency scheduling situations to prevent interruptions in client care.
• Monitor scheduled hours, overtime, availability, and staffing needs to maintain appropriate coverage.
• Work closely with recruitment and management to communicate current and anticipated staffing needs.
• Maintain accurate scheduling information and documentation within the company’s scheduling system.
• Build positive working relationships with Care Professionals and assist in resolving scheduling concerns.
• Communicate client changes, caregiver concerns, and other important information to the appropriate members of the office team.
• Participate in on-call rotation one weeknight per week and one weekend per month, responding to after-hours client, caregiver, and scheduling needs.
• Coordinate emergency coverage for caregiver call-outs and other unexpected staffing situations while on call.
• Provide direct caregiving support when necessary during emergency staffing situations or when immediate coverage cannot otherwise be secured, helping maintain continuity and safety of client care.
• Assist with general office, administrative, and staffing responsibilities as needed

Job description

• Create and maintain weekly client and Care Professional schedules based on client needs, caregiver availability, skills, compatibility, and requested hours.
• Match Care Professionals with clients while prioritizingcontinuity of care and consistent caregiver assignmentswhenever possible.
• Communicate schedule assignments and changes clearly and promptly with Care Professionals, clients, and families.
• Manage caregiver call-outs, requested time off, availability changes, and last-minute scheduling needs.
• Identify open shifts and actively work to secure appropriate coverage.
• Assist with urgent and emergency scheduling situations to prevent interruptions in client care.
• Monitor scheduled hours, overtime, availability, and staffing needs to maintain appropriate coverage.
• Work closely with recruitment and management to communicate current and anticipated staffing needs.
• Maintain accurate scheduling information and documentation within the company’s scheduling system.
• Build positive working relationships with Care Professionals and assist in resolving scheduling concerns.
• Communicate client changes, caregiver concerns, and other important information to the appropriate members of the office team.
• Participate inon-call rotation one weeknight per week and one weekend per month, responding to after-hours client, caregiver, and scheduling needs.
• Coordinate emergency coverage for caregiver call-outs and other unexpected staffing situations while on call.
• Provide direct caregiving support when necessary during emergency staffing situations or when immediate coverage cannot otherwise be secured, helping maintain continuity and safety of client care.
• Assist with general office, administrative, and staffing responsibilities as needed