Customer Relations & Care Specialist (Flexible Schedule & Growth)

Jennifer West - State Farm Agent; Wilkes-Barre (Luzerne County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Health insurance

Job summary

Jennifer West - State Farm Agent is seeking a Customer Relations Representative to provide exceptional customer experiences and support agency growth. This role involves managing inquiries, maintaining records, and coordinating with departments to ensure satisfaction.

Ideal candidates are customer-focused, detail-oriented, and eager for internal growth opportunities. Experience in customer service is preferred, and the position offers a competitive salary and benefits including flexible schedules and health insurance.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Strong communication and problem-solving skills.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Job description

Jennifer West - State Farm Agent is seeking a Customer Relations Representative to provide exceptional customer experiences and support agency growth. This role involves managing inquiries, maintaining records, and coordinating with departments to ensure satisfaction.

Ideal candidates are customer-focused, detail-oriented, and eager for internal growth opportunities. Experience in customer service is preferred, and the position offers a competitive salary and benefits including flexible schedules and health insurance.