Client Care Representative

One Hour Heating & Air Conditioning of Plano TX; Aubrey (TX); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Vision insurance

Job summary

One Hour Heating & Air Conditioning of Plano TX is seeking a dedicated customer service–oriented professional to handle incoming calls and assist with dispatching service and maintenance operations. You will interact with clients to schedule appointments, coordinate with technicians for on-time arrivals, and maintain a positive first impression throughout every call.

The role requires strong verbal communication and computer skills, with Service Titan experience considered a plus.

Qualifications

• High school diploma or equivalent required
• Service Titan experience is a plus
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred

Responsibilities

• Answer incoming client calls and form a positive first impression
• Maintain courteous, pleasant demeanor on calls
• Ensure calls are answered before the third ring using the approved greeting
• Schedule calls in CRM and coordinate with technicians for on-time arrivals
• Notify clients promptly if the technician will be late
• Make outbound calls to club membership clients to ensure satisfaction with repairs

Skills

Verbal communication

Telephone communication

CRM software

Customer service

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance

Join Our Team of HVAC Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Schedules all incoming calls into our CRM software (CRM) and coordinates with the technicians for on time arrivals.
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Service Titan experience is a plus.
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred