Customer Service Representative / Team Support

A&E Plumbing, Heating & Air; Hood River (OR); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Aflac

HSA

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

A local service company in Hood River, Oregon, seeks a Customer Service Representative to maintain high customer service standards. The role involves answering incoming calls, assisting customers, and managing the database. Candidates should possess strong communication skills, attention to detail, and organizational abilities. Experience with Service Titan is a plus. This position offers benefits such as a competitive salary, health insurance, and opportunities for advancement.

Qualifications

• Strong organizational skills and attention to detail are required.
• Must have excellent verbal and written communication skills.
• Proficiency in computer skills and multitasking abilities.

Responsibilities

• Answer all incoming calls by the second ring.
• Vet and route calls to appropriate staff members.
• Maintain customer database and assist with scheduling maintenance.
• Notify department and general managers of urgent customer concerns.
• Maintain customer database.
• Take customer payments and email invoices/receipts.
• Assist with on-call messages, cancellations, payments, receipts, or estimates.
• Answer simple customer questions.
• Assist with scheduling customers for maintenance with the Technician.
• Maintain and audit customer memberships and accounts for accuracy.
• Assist team members with simple tasks.
• Demonstrate great attention to detail and strong organizational skills.
• Proficient at multi-tasking with above-average computer skills.
• Exhibit strong verbal and written communication and team orientation.
• Other tasks as assigned
• Experience with Service Titan is a plus.

Skills

Customer service

Attention to detail

Organizational skills

Verbal communication

Written communication

Multitasking

Team orientation

Computer skills

Tools

Service Titan

Job description

Benefits

• Aflac
• HSA
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

** This is a long-term posting that will remain open until filled.

Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.

• Answer all incoming calls by the second ring
• Thoroughly vet and route incoming calls in a timely manner to appropriate staff members.
• When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.
• Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.
• Maintain customer database.
• Take customer payments
• Email customer invoices or receipts
• Assist with simple on call messages of cancelations, payments, receipts or estimates
• Answer simple customer questions
• Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.
• Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
• Assist team members with simple tasks
• Needs to have great attention to detail
• Needs to possess strong organizational skills
• Proficient at multi-tasking
• Above Average computer skills
• Needs strong verbal and written communication skills
• Strong Team orientation
• Other projects or duties as assigned

Experience with Service Titan a PLUS!