Customer Service Representative Team Support

A&E Plumbing, Heating & Air; Gresham (OR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Opportunity for advancement

Job summary

A local service provider in Gresham is seeking a Customer Service Representative to maintain high standards of customer service. Responsibilities include answering incoming calls, routing them to staff, maintaining customer databases, and assisting with HVAC scheduling. Attention to detail, organizational skills, and proficiency in multi-tasking are essential. Experience with Service Titan is a plus. This is a long-term position, providing opportunities for advancement and a competitive salary.

Qualifications

• Great attention to detail is essential.
• Must possess strong organizational skills.
• Proficient at multi-tasking with above-average computer skills.

Responsibilities

• Maintain high standards of customer service by answering all incoming calls.
• Thoroughly vet and route incoming calls to appropriate staff members.
• Maintain customer database and take customer payments.
• Assist with scheduling customers for maintenance on HVAC equipment.

Skills

Attention to detail

Organizational skills

Verbal communication skills

Written communication skills

Multi-tasking

Team orientation

Tools

Service Titan

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

This is a long-term posting that will remain open until filled. Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing the customer to the appropriate department.

• Answer all incoming calls by the second ring
• Thoroughly vet and route incoming calls in a timely manner to appropriate staff members.
• When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.
• Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.
• Maintain customer database.
• Take customer payments
• Email customer invoices or receipts
• Assist with simple on call messages of cancelations, payments, receipts or estimates
• Answer simple customer questions
• Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.
• Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
• Assist team members with simple tasks
• Needs to have great attention to detail
• Needs to possess strong organizational skills
• Proficient at multi-tasking
• Above Average computer skills
• Needs strong verbal and written communication skills
• Strong Team orientation
• Other projects or duties as assigned

Experience with Service Titan a PLUS!