Client Care Representative

Benjamin Franklin Plumbing, LLC; Whitehouse (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Benjamin Franklin Plumbing, LLC is seeking a Call Center representative in Whitehouse, Texas. The role involves answering incoming calls, supervising service dispatching, and ensuring excellent client communication.

Candidates should have a high school diploma, strong communication skills, and experience with Service Titan preferred. The position requires flexibility in the work schedule and offers benefits including health and dental insurance.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.
• Service Titan experience required.
• Bilingual is a plus.
• Dispatching experience for HVAC/Refrigeration is a plus.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.
• Good communication with the client is essential; has a courteous and pleasant demeanor.
• Ensures that each telephone call is answered before the third ring.
• Notifies clients ahead of time if the plumber is not going to arrive within the scheduled time.
• Calls Agreement Membership clients as scheduled service appointments.
• Rotating on‑call.

Skills

Verbal communication skills

Telephone communication skills

Computer software skills

Bilingual communication

Education

High school diploma or equivalent

Tools

Service Titan

Job description

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Summary

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

Job Duties

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.
• Good communication with the client is essential; has a courteous and pleasant demeanor, whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
• Notifies clients ahead of time without fail if the plumber is not going to arrive at their home within the scheduled time window.
• Calls Agreement Membership clients; as scheduled service appointments, should be booked to make up for any shortfall of repair calls.
• Rotating on‑call.
• Pay depends on experience.

Minimum Requirements

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.
• Service Titan experience required.
• Bilingual is a plus.
• Flexible work schedule.
• Dispatching experience for HVAC/Refrigeration is a plus.