Client Care Representative

One Hour Heating & Air Conditioning; Laurinburg (NC); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Training & career growth

Job summary

One Hour Heating & Air Conditioning is looking for motivated individuals to join our team as HVAC service professionals and friendly customer service associates. This role handles incoming calls and assists with supervision and dispatching of service and maintenance calls.

We value professionalism, punctuality, and exceptional customer experiences, with flexible scheduling, competitive pay, and a clear path for training and career growth through our world-class programs.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Answers incoming client calls and manages first impressions.
• Maintains courteous, professional communication on calls.
• Ensures calls are answered before the third ring using approved scripts.
• Notifies clients in advance if the technician will miss the scheduled window.
• Makes outbound calls to club membership clients to confirm satisfaction after repairs.

Skills

Verbal communication

Telephone communication

Customer service

Education

High school diploma or equivalent

Tools

Computer software skills

Job description

Join Our Team of HVAC Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

Job Summary

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

Job Duties

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.
• Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
• Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs.

Minimum Requirements

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Benefits

• Pay - We believe the best performers deserve the best pay. That’s why we want to pay you the best competitive rate.
• Flexibility - We want you to have time for the most important things in your life. Our scheduling is flexible.
• Career Path - We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry, apply today.

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.