Client Care Representative

One Hour Heating & Air Conditioning of Naperville, IL; Naperville (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Company participates in employee 401K plan

On Call Bonus pay

Healthcare

Paid vacation, sick leaves and holidays

Job summary

Onehourpittsburghpa is seeking an individual to answer incoming client telephone calls and assist with supervising and dispatching all scheduled service and maintenance calls. The ideal candidate must possess a high school diploma or equivalent and have above-average verbal and telephone communication skills. Responsibilities include ensuring satisfaction through timely responses and courteous communication. This role offers opportunities for advancements and is based in Naperville, Illinois.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression.
• Ensures each call is answered before the third ring with an approved greeting.
• Notifies clients if the Technician is not going to arrive on time.
• Makes outbound calls to clients to ensure satisfaction with repairs.

Skills

Verbal communication skills

Telephone communication skills

Computer software skills

Education

High school diploma or equivalent

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

• Company participate in employee 401K plan
• Company provides following:
  • On Call Bonus pay
  • Training opportunities for industry certifications and career growth
  • Healthcare
  • Bonus program
  • Service vehicle
  • Paid vacation, sick leaves and holidays

Job Summary

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

Job Duties

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Makes outbound calls to new and club membership clients to ensure that they are satisfied with any repairs

Minimum Requirements

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred