Client Care & Relations Manager

MGA Healthcare Texas LLC; San Antonio (TX); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

MGA HomeCare Texas LLC in San Antonio, TX, seeks a Client Service Manager to coordinate client communications, manage project progress updates, and build durable relationships with families and healthcare partners.

Ideal candidates have a business-related degree and 3+ years in customer service, with at least 1 year in management. Proficiency with Salesforce and excellent communication are required to meet deadlines and support cross-functional teams.

Qualifications

• Bachelor's degree in business or related field preferred.
• 3+ years’ experience in customer service role.
• 1+ years’ experience in management position preferred.
• Proven ability to utilize the Salesforce contact platform.
• Strong communication skills and ability to meet deadlines.

Responsabilités

• Provide regular updates to clients on the progress of customer service projects.
• Develop open and effective channels of communication with each client across departments.
• Become the reliable point of contact to establish a strong business relationship with each client.
• Maintain close relationships with families via phone and face-to-face contact.
• Support management by understanding nurses' operations in the field.
• Represents themselves professionally and adheres to company policies.

Connaissances

Customer service experience

Management experience

Communication skills

Deadlines

Salesforce

Formation

Bachelor's degree in business or related field

Outils

Salesforce

Description du poste

MGA HomeCare Texas LLC in San Antonio, TX, seeks a Client Service Manager to coordinate client communications, manage project progress updates, and build durable relationships with families and healthcare partners.

Ideal candidates have a business-related degree and 3+ years in customer service, with at least 1 year in management. Proficiency with Salesforce and excellent communication are required to meet deadlines and support cross-functional teams.