Client Service Manager

MGA Healthcare Texas LLC; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

MGA HomeCare Texas LLC in San Antonio, TX, seeks a Client Service Manager to coordinate client communications, manage project progress updates, and build durable relationships with families and healthcare partners.

Ideal candidates have a business-related degree and 3+ years in customer service, with at least 1 year in management. Proficiency with Salesforce and excellent communication are required to meet deadlines and support cross-functional teams.

Qualifications

• Bachelor's degree in business or related field preferred.
• 3+ years’ experience in customer service role.
• 1+ years’ experience in management position preferred.
• Proven ability to utilize the Salesforce contact platform.
• Strong communication skills and ability to meet deadlines.

Responsibilities

• Provide regular updates to clients on the progress of customer service projects.
• Develop open and effective channels of communication with each client across departments.
• Become the reliable point of contact to establish a strong business relationship with each client.
• Maintain close relationships with families via phone and face-to-face contact.
• Support management by understanding nurses' operations in the field.
• Represents themselves professionally and adheres to company policies.

Skills

Customer service experience

Management experience

Communication skills

Deadlines

Salesforce

Education

Bachelor's degree in business or related field

Tools

Salesforce

Job description

Client Service Manager Job Overview

Duties and Responsibilities

• Provide regular updates to clients on the progress of customer service projects that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Become the reliable point of contact for each customer that is required to establish a strong business relationship
• Maintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact
• Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport
• Assists management by maintaining extensive knowledge of nurses' operations in the field
• Communicates all information regarding expectations and scheduling to various families
• Continuing to recruit new nurses who can provide skilled care and attention to an existing case
• Performs other duties as assigned to effectuate business goals
• Supports and executes the mission, ethics, and goals of the company effectively
• Represents themselves in a positive and professional manner in the company and community
• Adheres to dress code with a clean and neat professional appearance
• Reports on time and as scheduled to complete work within designated time
• Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team

Requirements

• Bachelor's degree in business or a related field preferred
• 3+ years’ experience in customer service role
• 1+ years’ experience in management position preferred
• Proven ability to utilize the Salesforce contact platform required
• Must demonstrate ability to meet deadlines
• Strong communication skills required

Additional Job Description Information

EEO Statement: MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.

Meaningful Relationships Built with Care

THE MGA HOMECARE APPROACH

We continually strive to provide quality homecare that is tailored to your individual medical circumstances. That’s why our qualified staff of Registered Nurses (RN), Licensed Practical Nurses (LPN), Licensed Vocational Nurses (LVN), Certified Nursing Assistant (CNA), Licensed Health Aide (LHA), Attendant Care, Home Health Aide (HHA), and Occupational Therapist (OT), Occupational Therapy Assistants (OTA), Physical Therapists (PT), Physical Therapy Assistants (PTA), Speech-Language Pathologists (SLP) are given the training and resources they need to handle every home healthcare situation with professionalism and care. We strive to create a truly special experience for you and your loved one. To do so, we emphasize developing unique bonds between the patient and healthcare professional. Our Nurses, Therapists, and Caregivers are highly skilled, responsible, and willing to go the extra mile to establish trust and build meaningful relationships. We want you to feel like you are facing your medical challenges with a personal, caring partner right by your side. Home healthcare jobs are not just about nursing and therapy. They are about becoming an integral part of the family day after day and helping those who need it most.