Client Success & Field Operations Manager

MGA Homecare; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

MGA Homecare is seeking a Client Service Manager to oversee client service delivery and maintain strong relationships with families, patients, and healthcare staff. You will provide regular project updates, establish open communication channels across departments, and serve as the primary contact for assigned clients.

You will accompany the Clinical Case Manager during re-certifications and discharges, coordinate nursing operations, recruit nurses for cases, and ensure timely reporting and

Qualifications

• Bachelor's degree in business or a related field preferred.
• 3+ years’ experience in customer service.
• 1+ years’ experience in management.
• Proven ability to utilize the Salesforce contact platform.

Responsibilities

• Provide regular updates to clients on project progress.
• Develop open communication channels with clients across departments.
• Serve as the reliable point of contact to establish strong business relationships.
• Maintain contact with families by phone and in person to build rapport.
• Accompany the Clinical Case Manager during re-certifications and discharges, delivering supplies as needed.
• Recruit new nurses to support ongoing cases.
• Adhere to company policies and complete tasks to support business goals.

Skills

Strong communication skills

Time management

Customer service excellence

Relationship building

Team coordination

Education

Bachelor's degree in business or related field

Tools

Salesforce

Job description

MGA Homecare is seeking a Client Service Manager to oversee client service delivery and maintain strong relationships with families, patients, and healthcare staff. You will provide regular project updates, establish open communication channels across departments, and serve as the primary contact for assigned clients.

You will accompany the Clinical Case Manager during re-certifications and discharges, coordinate nursing operations, recruit nurses for cases, and ensure timely reporting and