Client Service Manager

MGA Homecare; Charlotte (NC); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Health, Dental & Vision Coverage

401(k) retirement plan

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Short & Long-Term Disability

Legal Care Plan

Pet Discount Program

Annual salary of $55,000

$50/month phone allowance

Job summary

An established industry player is seeking a Client Services Manager to enhance client satisfaction and maintain strong relationships. This role involves regular communication with clients, understanding their needs, and collaborating with various departments to improve support programs. The ideal candidate will have a strong background in customer service, preferably in healthcare, and will be responsible for ensuring clients are well-informed and satisfied with the services provided. Join a compassionate team dedicated to making a positive impact in the lives of patients and families through exceptional care and support.

Qualifications

• 3+ years’ experience in customer service role required.
• Bachelor’s degree preferred in Business or related field.

Responsibilities

• Maintain and grow business relationships with clients and families.
• Provide regular updates on customer service projects.
• Communicate effectively with clients and families.

Skills

Customer Service

Communication Skills

Time Management

Microsoft Office

Medical Terminology

Education

Bachelor’s Degree in Business or related field

Tools

Microsoft Outlook

Job description

Company Description

MGA Homecare has been providing Private Duty Nursing, Skilled Nursing Visits, Occupational Therapy, Physical Therapy, and Speech Therapy services within the home and community-based setting for over a decade. In 2022 MGA has opened its doors to MGA Behavior Therapy which offers Applied Behavior Analysis (ABA) and early behavior intervention for pediatric patients with autism spectrum disorder (ASD) and other developmental disabilities within the Colorado Springs and surrounding areas.

We aim to help our patients and their families by delivering high-quality clinical care in the comfort of their homes. Our goal is to make the lives of our patients and their families easier by demonstrating compassion and integrity at the heart of everything we do. By bringing individualized attention and support throughout every home. MGA Homecare is proudly serving the states of Arizona, Colorado, North Carolina, Tennessee, Texas, and Washington, and are here to be a resource for patients and their families.

Job Description

The Client Services Manager will be responsible for maintaining and growing existing business relationships with current clients and families and assist in bringing new clients on board. The Client Services Manager will help our patients and families to better understand the full potential of our services and act as the ongoing point of contact for all the non-clinical needs of our patients. In addition, they will also be responsible for collaborating with different work groups and departments to improve client support programs and enhance client satisfaction.

Duties And Responsibilities

• Provide regular updates to clients on the progress of customer service projects that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Become the reliable point of contact for each customer that is required to establish a strong business relationship
• Maintain close relationships with families of the patients by providing constant communication over the phone, as well as face-to-face contact.
• Assist management by maintaining an extensive knowledge of the operations of the nurses in the field.
• Communicate all information regarding expectations and scheduling to various families.
• Perform other duties as assigned to effectuate business goals
• Support and execute the mission, ethics, and goals of the company effectively.
• Represent themselves in a positive and professional manner in the company and community.
• Adhere to dress code with a clean and neat professional appearance.
• Report on time and as scheduled in order to complete work within designated time.
• Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.

Qualifications

• Bachelor’s Degree in Business or a related field preferred
• 3+ years’ experience in customer service role
• Experience in the healthcare field with familiar grasp of medical terminology
• Proven ability to utilize Microsoft Office, and Outlook
• Must demonstrate ability to meet deadlines
• Strong communication skills required

Additional Information
Benefits are available to eligible employees on the first of the month after 30 days of employment and include:

• Annual salary of $55,000
• $50/month phone allowance
• Health, Dental & Vision Coverage
• Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
• Flexible Spending Accounts (FSA & LPFSA)
• Dependent Care Reimbursement Accounts (DCRA)
• Employee Assistance Program (EAP-available if enrolled in Health plan)
• 401(k) retirement plan
• Paid Time Off (PTO)
• 100% Company Paid Basic Life Insurance (if enrolled in Health plan)
• Voluntary Life Insurance
• Short & Long-Term Disability
• Critical Illness/Accident Insurance
• Hospital Indemnity Insurance
• Identity Protection Plan
• Legal Care Plan
• Pet Discount Program

All your information will be kept confidential according to EEO guidelines.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitals and Health Care