Client Care Manager

Synergy HomeCare; Hilton Head Island (SC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Bonus structure with upside potential

Health, dental, and vision

Job summary

Synergy HomeCare is seeking a Client Care Manager to oversee client-related activities, including inquiry management, intake, client care, and quality assurance. The role involves leading a positive office culture, maintaining client files, and enhancing client satisfaction and revenue growth.

The ideal candidate has supervisory experience in home care, exceptional communication, and proficiency with scheduling software and CRM systems, with a willingness to assist after hours and weekends.

Qualifications

• Two years supervisory or management experience in home care or other health-related setting (preferred).
• Exceptional customer service skills.
• At least two years experience in healthcare or home care, working with elderly/disabled.

Responsibilities

• Care consultations
• Client communication
• Home/Quality Assurance visits
• Customer service and service recovery
• Collaborate with the office
• Assist with inbound calls from clients and care professionals
• Support referral partners/marketing events as needed
• Recommend additional service hours when needed
• Willingness to work after hours and on weekends
• Weekly reporting of accountabilities

Skills

Supervisory experience

Healthcare experience

Customer service

Scheduling software

CRM software

AI in healthcare

Time management

Communication skills

Team leadership

Tools

Excel

PowerPoint

Google Suite

Job description

Summary

The Client Care Manager reports directly to the Owners and is responsible for helping guide the client-related activities of the SYNERGY HomeCare business. This position includes leadership and management in areas of the business including Inquiry Management, Intake, Client Care, and Quality Assurance for employees and clients.

This position entails establishing a positive office culture to meet the needs and exceed the expectations of clients. The Client Care Manager will help maintain client files and communication.

Additionally, the Client Care Manager will be responsible for collaborating with the office to enhance client satisfaction and revenue growth.

Qualifications

• Two years supervisory or management experience in home care or other health-related setting (preferred)
• Exceptional customer service skills
• Possess at least two years experience in healthcare or home care, working with the elderly, disabled, or individuals requiring supportive services
• Proficiency in computer skills (Google Suite, Excel, PowerPoint, etc)
• Knowledge of scheduling software (AxisCare or similar) and CRM as well as AI (preferred)
• Well-honed time management skills
• Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities

• Care consultations
• Client communication
• Home/Quality Assurance visits
• Customer service, including service recovery challenges
• Work collaboratively with the office
• Help with inbound calls from both clients and care professionals
• Support with Referral partners/marketing events as needed
• Recommend additional service hours when needed
• Willingness to help as needed after hours and on weekends
• Weekly reporting of accountabilities

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable duties as assigned.

Benefits Includes

• Competitive pay
• Bonus structure with significant upside potential
• Health, dental, and vision
• IRA with employer match