Client Service Manager

MGA Homecare; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

MGA Homecare is seeking a Client Service Manager to oversee client service delivery and maintain strong relationships with families, patients, and healthcare staff. You will provide regular project updates, establish open communication channels across departments, and serve as the primary contact for assigned clients.

You will accompany the Clinical Case Manager during re-certifications and discharges, coordinate nursing operations, recruit nurses for cases, and ensure timely reporting and

Qualifications

• Bachelor's degree in business or a related field preferred.
• 3+ years’ experience in customer service.
• 1+ years’ experience in management.
• Proven ability to utilize the Salesforce contact platform.

Responsibilities

• Provide regular updates to clients on project progress.
• Develop open communication channels with clients across departments.
• Serve as the reliable point of contact to establish strong business relationships.
• Maintain contact with families by phone and in person to build rapport.
• Accompany the Clinical Case Manager during re-certifications and discharges, delivering supplies as needed.
• Recruit new nurses to support ongoing cases.
• Adhere to company policies and complete tasks to support business goals.

Skills

Strong communication skills

Time management

Customer service excellence

Relationship building

Team coordination

Education

Bachelor's degree in business or related field

Tools

Salesforce

Job description

Client Service ManagerJob OverviewDuties and ResponsibilitiesProvide regular updates to clients on the progress of customer service projects that directly affect each clientDevelop open and effective channels of communication with each client that can be employed by other departments as wellBecome the reliable point of contact for each customer that is required to establish a strong business relationshipMaintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact.Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport.Assists management by maintaining extensive knowledge of nurses' operations in the field.Communicates all information regarding expectations and scheduling to various families.Continuing to recruit new nurses who can provide skilled care and attention to an existing case.Performs other duties as assigned to effectuate business goalsSupports and executes the mission, ethics, and goals of the company effectively.Represents themselves in a positive and professional manner in the company and community.Adheres to dress code with a clean and neat professional appearance.Reports on time and as scheduled to complete work within designated time.Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.RequirementsBachelor's degree in business or a related field preferred3+ years’ experience in customer service role1+ years’ experience in management position preferredProven ability to utilize the Salesforce contact platform requiredMust demonstrate ability to meet deadlinesStrong communication skills requiredAdditional Job Description InformationEEO Statement:MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.