Client Care Manager-RN

Nova Leap Health Corp.; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid sick time

Paid time off

Vision insurance

Job summary

Nova Leap Health Corp. is seeking a Client Care Manager to oversee the client care department, develop personalized care plans, and guide a dedicated team in delivering compassionate, compliant care. You will coordinate assessments with healthcare professionals, mentor staff, and address client concerns to enhance satisfaction.

The role emphasizes HIPAA compliance, effective communication, and on-call availability, with travel as needed to meet client needs and ensure high-quality service.

Qualifications

• Proven experience in a customer service or management role within the healthcare industry.
• Strong skills in patient assessment and understanding of care planning processes.
• Excellent communication skills, both verbal and written, for effective interaction with clients and staff.
• Knowledge of HIPAA regulations is essential for maintaining patient confidentiality.
• Ability to lead a team with compassion while managing operational tasks efficiently
• On-call rotation
• Willingness to travel

Responsibilities

• Oversee daily operations of the Client care department, ensuring high-quality service delivery.
• Manage client assessments and develop personalized care plans in collaboration with healthcare professionals.
• Lead and mentor customer care staff, fostering a supportive and effective team environment.
• Address client concerns and feedback promptly to enhance satisfaction and service quality.
• Ensure compliance with HIPAA regulations and maintain confidentiality of client information. Coordinate training sessions for staff on best practices in Alzheimer's and Dementia care.

Skills

Customer service

Management

Patient assessment

Care planning

Communication

HIPAA

Job description

We are seeking a Client Care Manager to join our team at Nova Leap Home Health. This role is pivotal in ensuring that our clients receive the highest level of care and support. The Client Care Manager will oversee client interactions, manage care plans, and lead a team dedicated to enhancing the quality of life for our clients

Responsibilities

• Oversee daily operations of the Client care department, ensuring high-quality service delivery.
• Manage client assessments and develop personalized care plans in collaboration with healthcare professionals.
• Lead and mentor customer care staff, fostering a supportive and effective team environment.
• Address client concerns and feedback promptly to enhance satisfaction and service quality.
• Ensure compliance with HIPAA regulations and maintain confidentiality of client information. Coordinate training sessions for staff on best practices in Alzheimer's and Dementia care.

Requirements

• Proven experience in a customer service or management role within the healthcare industry.
• Strong skills in patient assessment and understanding of care planning processes.
• Excellent communication skills, both verbal and written, for effective interaction with clients and staff.
• Knowledge of HIPAA regulations is essential for maintaining patient confidentiality.
• Ability to lead a team with compassion while managing operational tasks efficiently
• On-call rotation
• Willingness to travel

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Experience:

• Home care: 3 years (Required)
• Nurse management

Start a Career That Makes Every Day Meaningful

At Nova Leap Health, you'll do more than provide care you'll bring comfort, dignity, and independence to those who need it most. Join a team that values your dedication, supports your growth, and recognizes the difference you make every day.