Client Care Manager

Nova Leap Home Health - Lexington; Lexington (KY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid sick time

Paid time off

Vision insurance

Job summary

Nova Leap Home Health - Lexington is seeking a Client Care Manager to oversee client interactions, manage care plans, and lead a team dedicated to improving seniors' quality of life. The role is in-person in Lexington, KY, with travel up to 50% and focus on compliant care delivery and staff development.

The ideal candidate may be an RN or have related healthcare management experience, with strong communication and care-planning skills.

Qualifications

• Proven experience in a customer service or management role within the healthcare industry.
• Strong skills in patient assessment and understanding of care planning processes.
• Excellent communication skills, both verbal and written, for effective interaction with clients and staff.
• Knowledge of HIPAA regulations is essential for maintaining patient confidentiality.

Responsibilities

• Oversee daily operations of the Client care department, ensuring high-quality service delivery.
• Manage client assessments and develop personalized care plans in collaboration with healthcare professionals.
• Lead and mentor customer care staff, fostering a supportive and effective team environment.
• Address client concerns and feedback promptly to enhance satisfaction and service quality.
• Ensure compliance with HIPAA regulations and maintain confidentiality of client information. Coordinate training sessions for staff on best practices in Alzheimer's and Dementia care.

Skills

Communication skills

Leadership

HIPAA compliance

Patient assessment

Education

Registered Nurse (RN)

Job description

Client Care Manager

Job description:

We are seeking a motivated Client Care Manager to join our team at Nova Leap Home Health who is passionate about seniors. This role is pivotal in ensuring that our clients receive the highest level of care and support. The Client Care Manager will oversee client interactions, manage care plans, and lead a team dedicated to enhancing the quality of life for our clients. Registered Nurse with marketing skills preferred but not required. Responsibilities:

• Oversee daily operations of the Client care department, ensuring high-quality service delivery.
• Manage client assessments and develop personalized care plans in collaboration with healthcare professionals.
• Lead and mentor customer care staff, fostering a supportive and effective team environment.
• Address client concerns and feedback promptly to enhance satisfaction and service quality.
• Ensure compliance with HIPAA regulations and maintain confidentiality of client information. Coordinate training sessions for staff on best practices in Alzheimer's and Dementia care. Requirements
• Proven experience in a customer service or management role within the healthcare industry.
• Strong skills in patient assessment and understanding of care planning processes.
• Excellent communication skills, both verbal and written, for effective interaction with clients and staff.
• Knowledge of HIPAA regulations is essential for maintaining patient confidentiality.
• Ability to lead a team with compassion while managing operational tasks efficiently

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Experience Preferred:

• Home care: 3 years (Required)
• Nurse management: 4 years (Required)

Ability to Commute:

• Lexington, KY and surrounding areas

Willingness to travel:

• 50% (Preferred)

Work Location:

In person